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SAP Certified Application Associate - SAP Service Cloud 1811 Sample Questions:

1. How do you create an assignment for a service technician in SAP Service Cloud?

A) Use a time report
B) Use the Resource Scheduler
C) Use a ticket routing rule
D) Use SAP Multi-resource Scheduling

2. Which of the following SAP Cloud for Customer business objects are integrated with SAP Commerce?

A) Lead
B) Customer
C) Ticket
D) Campaign

3. Which of the following are scenarios supported by SAP Cloud for Service? Note: There are 2 correct answers to this question.

A) Vendor management
B) Customer support
C) Employee help desk
D) Partner channel management

4. Which of the following objects are used as cost collectors when you release work tickets from SAP Cloud for Customer to SAP ERP?
Note: There are 2 correct answers to this question.

A) Sales order
B) Debit memo request
C) Contract
D) Internal order

5. Which item types can you use in installed bases? Note: There are 3 correct answers to this question.

A) Text
B) object
C) Warranty
D) Product
E) Registered product

Solutions: