IBM 000-602 real exam prep : IBM System z Technical Support V4

  • Exam Code: 000-602
  • Exam Name: IBM System z Technical Support V4
  • Updated: Jul 24, 2026
  • Q&As: 67 Questions and Answers

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IBM 000-602 Exam Syllabus Topics:

SectionObjectives
Topic 1: Technical Support and Solution Positioning- Customer Technical Engagement
  • 1. Recommending appropriate System z solutions
  • 2. Using IBM technical resources and tools
  • 3. Identifying customer technical requirements
Topic 2: Performance and Capacity Planning- Optimization
  • 1. Performance monitoring concepts
  • 2. Workload management and scalability
  • 3. Capacity planning fundamentals
Topic 3: IBM System z Architecture- Platform Fundamentals
  • 1. IBM System z architecture and components
  • 2. Virtualization concepts and logical partitions
  • 3. Processor technologies and system design
Topic 4: Storage and I/O Infrastructure- Enterprise Storage
  • 1. Disk and tape subsystem concepts
  • 2. FICON and connectivity technologies
  • 3. Data availability and backup strategies
Topic 5: Availability, Security, and Reliability- Business Continuity
  • 1. System security features
  • 2. High availability and disaster recovery
  • 3. Reliability and serviceability capabilities
Topic 6: Operating Systems and Workloads- Supported Environments
  • 1. Enterprise workload characteristics
  • 2. z/OS, z/VM, z/VSE, and Linux on System z
  • 3. Application consolidation scenarios

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