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Oracle 1Z0-1064-26 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Reporting and Analytics | - Service analytics
|
| Topic 2: Service Request Management | - Case and ticket handling
|
| Topic 3: Field Service and Dispatch | - Field service operations
|
| Topic 4: Oracle Fusion Service Overview | - Core Service Architecture
|
| Topic 5: Knowledge Management | - Knowledge articles
|
| Topic 6: Integrations and Extensions | - Integration capabilities
|
Oracle Fusion Service 2026 Implementation Professional Sample Questions:
Your customer is not able to use category filters for search and recommended results of Knowledge articles in his environment.
Which of the following is causing this behavior?
- A. The profile CSO_ENABLE_CATEGORY_FILTER is set to N.
- B. The batch job for recommendations has not been executed.
- C. The user doesn't have the role ENABLE_LOCALE_FILTER_ROLE.
- D. The profile CSO_ENABLE_SVC_KMHOME is set to Y.
- E. The profile CSO_ENABLE_KNOWLEDGE_FAVORITING is set to N.
Correct Answer: C 🗳️
You have enabled email acknowledgement and have created a corresponding template. The acknowledgement e-mail is sent, but there is some standard text appended to the email that is not part of the template:
Standard text appended:
"Your request has been received and is being reviewed by our support staff. The reference number for your service request is: SR0000003006. (SVC-5295081) Thank you for your patience. If you would like to communicate further about the service request, you can reply to this email and send it to the email address: [email protected]. {# #SR0000003056# #}" Which statement is true?
- A. You can completely eliminate the standard text appended by editing the message: SVC_EMAIL_ACK_FOR_KNOWN_CUST.
- B. You cannot completely remove the appended message text but you can edit the appended text by editing the message: SVC_EMAIL_ACK_FOR_KNOWN_CUST.
- C. You have to edit the e-mail template and add HTML code to customize the standard text section.
- D. You can eliminate part of the standard message, but cannot remove the User Details section, by editing the message: SVC_EMAIL_ACK_FOR_KNOWN_CUST.
Correct Answer: D 🗳️
Oracle Engagement Cloud provides tools to add or modify which six types of entities?
- A. Object workflow
- B. Roles and privileges
- C. Fields
- D. Reports
- E. Objects
- F. Icons
- G. Exports
- H. Themes
Correct Answer: C,D,E,G 🗳️
Your customer has informed you about a possible error in the screen pop-up when receiving a call. The problem is that the edit contact screen pop is shown whenever a call is received but most of the time the calls are regarding open Service Requests. As a result, agents have to navigate to that page, losing time and being ineffective.
What is causing the problem?
- A. Rules follow a priority order. When the system finds a contact token it automatically opens the "edit contact" page, because that rule has been configured before the Service request rule, regardless if a service Request token is also available.
- B. A configuration in the pages tab of the screen pop is missing, the URL to the page to be displayed has not been provisioned. The URL is empty so the system shows the contact edit page.
- C. Screen pops are not configurable. When a call arrives, the system automatically opens the page of the object in question, these cases being the contact page.
- D. Rules do not follow an order. When a call is received, the "edit contact" screen pop appears because it is the default rule that has been selected, regardless of the service request number or other tokens received.
Correct Answer: B 🗳️
You are creating or editing a SmartText entry. Which four options can you insert into the entry?
- A. Images
- B. URLs
- C. Variables
- D. Other SmartText entries
- E. Text
- F. Tables
Correct Answer: C,D,E,F 🗳️
