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Oracle 1z1-981 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Integration and Extensibility | - External system integration
|
| Topic 2: System Configuration and Administration | - Operational administration
|
| Topic 3: Routing and Work Distribution | - Agent assignment
|
| Topic 4: Cross-Channel Contact Center Fundamentals | - Contact center architecture and components
|
| Topic 5: Reporting and Analytics | - Historical reporting
|
Oracle Cross-Channel Contact Center Cloud 2017 Implementation Essentials Sample Questions:
1. How frequently does Oracle release a new version of a product?
A) Once in three months
B) Every month
C) Once in four months
D) Once in six months
2. Which four view modes are available in the Report Editor?
A) Layout View
B) Data Set View
C) Design View
D) Report View
E) Database View
F) Graphical View
3. How can you enable add-ins to run locally without uploading it to the server?
A) Configuration > Site Configuration > Addin Manager > Required Profile > Interfaces > Select Developer Mode.
B) Configuration > Staff Management > Profiles > Required Profile > Interfaces tab, Addin tab > Select Developer Mode.
C) Configuration > Site Configuration > Addin Manager > Required Profile > Select Developer Mode.
D) Configuration > Staff Management > Profiles > Required Profile > Select Developer Mode.
4. Which Oracle Service Cloud capability can assign chats based on language and product skills?
A) Syndicated chat
B) Advanced routing
C) Engagement engine
D) Business rules
5. Your customer wants an incident survey to be reopened automatically if it does not meet the minimum score.
Which three actions should you perform to meet this requirement?
A) Create a report for the survey scores.
B) Schedule the survey on a daily basis.
C) Write a business rule to reopen the case.
D) Create a transactional survey.
E) Create a polling survey.
F) Assign scores to the survey questions and set the status field based on the responses.
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: A,B,C,D | Question # 3 Answer: A | Question # 4 Answer: B | Question # 5 Answer: C,D,F |
