Selecting appropriate training tools is the first real exam decision. Real4Prep makes it a good one: 73 expert-verified practice questions for the 1z1-981 exam, composed by professionals and IT specialists, current throughout 2026.
Oracle 1z1-981 Exam Overview:
| Certification Vendor: | Oracle |
|---|---|
| Exam Name: | Oracle Cross-Channel Contact Center Cloud 2017 Implementation Essentials |
| Exam Number: | 1Z0-981 |
| Passing Score: | 65-70% |
| Exam Duration: | 120 minutes |
| Real Exam Qty: | 60-70 |
| Related Certifications: | Oracle CX Cloud Service Certification Oracle Customer Experience Cloud Certification |
| Certificate Validity Period: | Retired / No longer actively offered (historical Oracle certification) |
| Available Languages: | English |
| Exam Format: | Multiple Choice, Multiple Response |
| Exam Price: | USD 245 |
| Recommended Training: | Oracle CX Cloud Training |
| Exam Registration: | Oracle Certification Registration |
| Sample Questions: |  |
| Exam Way: | Online proctored or testing center (Oracle Testing Center / Pearson VUE depending on region and availability at time of offering) |
| Pre Condition: | No strict prerequisite officially required; recommended familiarity with Oracle CX Cloud Service and contact center operations. |
| Official Syllabus URL: | https://education.oracle.com/ |
Oracle 1z1-981 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Integration and Extensibility | - External system integration
|
| Topic 2: System Configuration and Administration | - Operational administration
|
| Topic 3: Routing and Work Distribution | - Agent assignment
|
| Topic 4: Cross-Channel Contact Center Fundamentals | - Contact center architecture and components
|
| Topic 5: Reporting and Analytics | - Historical reporting
|
Measurable Oracle Cross-Channel Contact Center Cloud 2017 Implementation Essentials Prep: Questions Answered
Oracle recommends the following official training options:
Combine a recommended course with score-tracked practice tests for a preparation you can measure.
Written down, so you have nothing to worry about. If you fail the corresponding exam within 60 days of purchase, send us a scanned copy of your enrollment slip and your official Score Report PDF within two days of the exam date; verified claims receive a full refund within seven days. Exclusions: exams taken within three days of purchase, candidate names that differ from the payer, and free or expired products. Prefer a different direction? Exchange your product for two others of equal value at no charge.
Use the official registration channels below:
Select a test center or online appointment, and book early enough to leave room for score-tracked practice.
Upon successful payment, our system automatically emails the product to your mailbox β typically within about a minute β with an instant download link on screen. The testing engine is user-friendly and easy to install, so practice starts immediately. If nothing arrives within two hours, check your spam folder and contact our 24/7 Customer Service. Once purchased, you are granted access to all updates for 365 days, delivered automatically on release, with a 50% renewal discount afterward.
According to the latest exam information, the 1z1-981 exam contains 60-70 questions within 120 minutes minutes. The testing engine reproduces that scope and calculates your final practice score β a useful reference for judging real-exam readiness.
At present, the 1z1-981 exam requires a passing score of 65-70%, with a registration fee of USD 245. Oracle sets both figures and may revise them, so confirm on the official site before you schedule.
The Oracle Cross-Channel Contact Center Cloud 2017 Implementation Essentials blueprint covers these core domains:
- Reporting and Analytics
- Routing and Work Distribution
- System Configuration and Administration
Further domains complete the official outline; the question bank addresses all of them.
With data, not guesswork. The 1z1-981 testing engine is user-friendly and easy to install; upon completion of each practice test, it calculates your final score, giving you a concrete reference for the real exam. Behind the tools, professionals and IT specialists compose the materials, and every answer is expert-verified β aligned with the real exam's format across the Oracle Cross-Channel Contact Center Cloud 2017 Implementation Essentials objectives. Before buying, try the free demo questions to test your knowledge; after buying, 24/7 Customer Service and Live Support assist with any problem, and you can ask the team for a discount code. That is the remarkable experience we work to provide.
Oracle states the following prerequisites for the Oracle Cross-Channel Contact Center Cloud 2017 Implementation Essentials: No strict prerequisite officially required; recommended familiarity with Oracle CX Cloud Service and contact center operations..
Check the authoritative wording on the official certification page before booking.
Oracle Cross-Channel Contact Center Cloud 2017 Implementation Essentials Sample Questions:
How frequently does Oracle release a new version of a product?
- A. Once in three months
- B. Every month
- C. Once in four months
- D. Once in six months
Correct Answer: A π³οΈ
Which four view modes are available in the Report Editor?
- A. Layout View
- B. Data Set View
- C. Design View
- D. Report View
- E. Database View
- F. Graphical View
Correct Answer: A,B,C,D π³οΈ
How can you enable add-ins to run locally without uploading it to the server?
- A. Configuration > Site Configuration > Addin Manager > Required Profile > Interfaces > Select Developer Mode.
- B. Configuration > Staff Management > Profiles > Required Profile > Interfaces tab, Addin tab > Select Developer Mode.
- C. Configuration > Site Configuration > Addin Manager > Required Profile > Select Developer Mode.
- D. Configuration > Staff Management > Profiles > Required Profile > Select Developer Mode.
Correct Answer: A π³οΈ
Which Oracle Service Cloud capability can assign chats based on language and product skills?
- A. Syndicated chat
- B. Advanced routing
- C. Engagement engine
- D. Business rules
Correct Answer: B π³οΈ
Your customer wants an incident survey to be reopened automatically if it does not meet the minimum score.
Which three actions should you perform to meet this requirement?
- A. Create a report for the survey scores.
- B. Schedule the survey on a daily basis.
- C. Write a business rule to reopen the case.
- D. Create a transactional survey.
- E. Create a polling survey.
- F. Assign scores to the survey questions and set the status field based on the responses.
Correct Answer: C,D,F π³οΈ
