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CompTIA 220-1202 Exam Syllabus Topics:

Section	Weight	Objectives
Security	28%	- Security fundamentals 1. Apply encryption technologies 2. Configure wireless security 3. Implement authentication and access controls - Security best practices 1. Perform data destruction and disposal 2. Implement physical security measures 3. Apply least privilege principles - Threat prevention 1. Prevent phishing and social engineering 2. Secure end-user devices 3. Detect and remove malware
Software Troubleshooting	23%	- Operating system troubleshooting 1. Resolve boot and startup issues 2. Troubleshoot performance problems 3. Fix application and driver errors - Security-related troubleshooting 1. Identify malware symptoms 2. Recover compromised systems 3. Resolve unauthorized access issues - Mobile and application troubleshooting 1. Fix application crashes and freezes 2. Resolve connectivity problems 3. Troubleshoot mobile OS issues
Operating Systems	28%	- OS installation and configuration 1. Manage mobile operating systems 2. Configure macOS and Linux 3. Install and configure Windows - Windows tools and utilities 1. Manage disks and partitions 2. Use Command Prompt and PowerShell 3. Use Task Manager and Device Manager - File systems and maintenance 1. Manage file systems and permissions 2. Perform OS updates and upgrades 3. Configure backup and recovery
Operational Procedures	21%	- Backup and disaster recovery 1. Implement backup strategies 2. Perform disaster recovery procedures 3. Verify data integrity - Documentation and professionalism 1. Maintain accurate documentation 2. Use professional communication skills 3. Follow change management procedures - Safety and compliance 1. Follow workplace safety procedures 2. Handle hazardous materials properly 3. Understand environmental impacts

CompTIA A+ Certification Exam: Core 2 Sample Questions:

Question #1

A technician is assisting a user who is growing increasingly frustrated because an application continuously crashes. The technician must coordinate with another department to resolve the issue. Which of the following actions should the technician take to effectively and professionally communicate with the user?