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Avaya 3000.1 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Installation & Configuration | 30% | - Trunks, Lines & Dial Plans - VoiceMail Pro & Auto Attendant - Feature Implementation & Licensing - User & Extension Configuration - System Setup & Initialization |
| Topic 2: System Architecture & Infrastructure | 25% | - Hardware Components & Expansion - SCN & Multi-Site Connectivity - Network Requirements & VoIP Readiness - IP Office Platform Overview |
| Topic 3: Troubleshooting & Support | 25% | - Endpoint & Registration Problems - Support Workflow & Escalation - VoIP Quality & Performance Issues - Call Routing & Connectivity Issues |
| Topic 4: Maintenance & Monitoring | 20% | - Backup & Restore Procedures - System Status & Health Checks - Monitoring Tools & Log Analysis - Software Updates & Upgrades |
