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Avaya 3302 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Configuration & Administration | 20% | - System parameters and settings - Roles and permissions - User, agent and extension management - Schedule server and automation tasks |
| Topic 2: Installation & Deployment | 25% | - Server installation and configuration - Prerequisites and compatibility - Post-installation validation - License activation and setup |
| Topic 3: ACCCM Architecture & Components | 20% | - Server components and services - System overview and functionality - Web interface and navigation - Database and licensing |
| Topic 4: Integration & Connectivity | 25% | - Integration with CMS, Call Recorder and other systems - Firewall and security configuration - Integration with Communication Manager - Network ports and protocols |
| Topic 5: Maintenance & Troubleshooting | 10% | - Common issues and resolution - Backup and restore procedures - Log analysis and monitoring - Upgrades and updates |
Avaya Contact Center Control Manager Implementation and Maintenance Sample Questions:
A customer has deployed Avaya Contact Center Control Manager (ACCCM) with an Avaya Call Management System (CMS) solution. They would like to give their agents the ability to change their skill assignments without breaking the user permission level. How would you best match the key capabilities that the customer requires?
- A. Assign agents into organization chart teams.
- B. Allow agents to change their skill assignments.
- C. Assign agentsinto an extension group.
- D. Assign agentsinto ACCCM virtual groups.
Correct Answer: D 🗳️
When determining the amount of servers required for Avaya Contact Confer Control Manager (ACCCM) the database server architecture must be considered.
Which two statements arc true concerning the database Installation? (Choose two.)
- A. The ACCCM database can be co-resident with the application server.
- B. The ACCCM database canonly be installed co-resident with the application server.
- C. The ACCCM database can only be installed on a dedicated server.
- D. The ACCCM database can beinstalledon a dedicated server.
Correct Answer: A,D 🗳️
The Avaya Contact Center Control Manager (ACCCM) schedule server is a feature that allows you to schedule tasks. A task can be any administrative action that is supported by ACCCM. The Schedule Server is designed in an hierarchical Structure.
Which object is the highest entity in the hierarchy?
- A. Actions
- B. Schedule
- C. Task
- D. Job
Correct Answer: D 🗳️
A customer is installing Avaya Contact Center Control Manager (ACCCM) with two locations and two Communication Managers (CM). The customer requires that the ACCCM controls the number ranges that are allowed to be configured for extensions on each CM.
Location 1 will be allowed extensions 1000-1999, and Location 2 will be allowed extensions
2000-2999.
Using ACCCM, how can this be configured?
- A. Add one dial plan in ACCCM. The Dial Plan would be configured for Extensions Range
1000-2999,Range Managementenabled. The Dial Plan is assigned to Location 1 and to Location 2. - B. Add two dial plans In ACCCM. DialPlan 1 would be configured for Extensions Range
1000-1999, In Range enabled. Dial (Man A would be configured for Extensions Range
2000-2999, In Range cabled. Dial Plan 1 is assigned to I oration 1 and Dial Plan 2 is assigned to Location 2. - C. Add one dial plan in ACCCM. The Dial Plan would be configured forExtensions Range
1000-2999, In Rangeenabled. The Dial Plan is assigned toLocation1 and to Locution 2. - D. Add twodial plans in ACCCM. Dial Plan1would be configured for ExtensionsRange1000-
1999, Range Management enabled. Dial Plan 2 would beconfigured for Extensions Range
2000-2999, Range Management enabled. Dial Plan 1 is assigned to Location 1 and Dial Plan 2 is assigned to Location 2.
Correct Answer: B 🗳️
You are planning a custom Avaya Contact Center Control Manager (ACCCM) installation.
The customer wants to use a remote SQL Server for the ACCCM database. You need to make sure that you can access the server with a standard SQL authentication before you move to the next step. Which statement describes how to test communications with the remote SQL server?
- A. Run Windows Dcdiag.exe tool.
- B. Use the Ping command to test connectivity.
- C. Run Windows netdiagtest.
- D. Use the ODBC connector on Windows to verify communication.
Correct Answer: D 🗳️
