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Avaya 33160X Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Avaya Workforce Engagement Overview | - System architecture and deployment concepts
|
| Administration and Support | - System administration tasks
|
| Recording and Quality Management | - Quality management workflows
|
| Workforce Optimization and Analytics | - Workforce scheduling and forecasting concepts
|
Avaya Workforce Engagement Support Certified Sample Questions:
1. A technician is preparing for the slipstream installation in Avaya Workforce Engagement.Which twostatementsabout slipstream installation are true? (choose two)
A) Install the WFO Update package, as well as necessary stand-alone KBs at the same time.
B) Install the Avaya Workforce Engagement base software,followedby the WFO update Package and the HFR package.
C) Install the Avaya Workforce Engagement base software,followedby the HFR Package.
D) Install the HFR package first, then thelatestWFO update package, as well as necessary stand-alone KBs in the sequence.
2. Which utility is designed to Verify that the framework server has passed the prerequisite check and is ready to install?
A) Audit Test
B) Avaya WTF Preinstall Utility
C) SR Validator
D) WFO setup.exe
3. When Enabling an employee to control the recording process, which two Agent Initiated Monitoring (AIM) commands are used ? (Choose two.)
A) Pause monitoring command
B) Cancel monitoring command
C) Start Annotation command
D) Start monitoring command
4. In an Avaya Contact Recorder Advenced (ACRA) solution, what are the three VoIP delivery recording types?
(Choose three)
A) VoIP Gateway Recording
B) Station-Side (Interception)
C) SIPREC
D) DMCC
E) DMS
5. In Archive, what is the function of a campaign?
A) It defines how to perform a specific archive task against a specific media.
B) It defines the physical repository for archived content.
C) It defines filter rules to determine which recordings to archive.
D) It defines when and how fast archive activity may occur on a recorder.
Solutions:
| Question # 1 Answer: B,C | Question # 2 Answer: B | Question # 3 Answer: A,D | Question # 4 Answer: A,C,D | Question # 5 Answer: C |
