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Avaya 33160X Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Avaya Workforce Engagement Overview | - System architecture and deployment concepts
|
| Administration and Support | - System administration tasks
|
| Recording and Quality Management | - Quality management workflows
|
| Workforce Optimization and Analytics | - Workforce scheduling and forecasting concepts
|
Avaya Workforce Engagement Support Certified Sample Questions:
A technician is preparing for the slipstream installation in Avaya Workforce Engagement.Which twostatementsabout slipstream installation are true? (choose two)
- A. Install the WFO Update package, as well as necessary stand-alone KBs at the same time.
- B. Install the Avaya Workforce Engagement base software,followedby the WFO update Package and the HFR package.
- C. Install the Avaya Workforce Engagement base software,followedby the HFR Package.
- D. Install the HFR package first, then thelatestWFO update package, as well as necessary stand-alone KBs in the sequence.
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Which utility is designed to Verify that the framework server has passed the prerequisite check and is ready to install?
- A. Audit Test
- B. Avaya WTF Preinstall Utility
- C. SR Validator
- D. WFO setup.exe
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When Enabling an employee to control the recording process, which two Agent Initiated Monitoring (AIM) commands are used ? (Choose two.)
- A. Pause monitoring command
- B. Cancel monitoring command
- C. Start Annotation command
- D. Start monitoring command
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In an Avaya Contact Recorder Advenced (ACRA) solution, what are the three VoIP delivery recording types?
(Choose three)
- A. VoIP Gateway Recording
- B. Station-Side (Interception)
- C. SIPREC
- D. DMCC
- E. DMS
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In Archive, what is the function of a campaign?
- A. It defines how to perform a specific archive task against a specific media.
- B. It defines the physical repository for archived content.
- C. It defines filter rules to determine which recordings to archive.
- D. It defines when and how fast archive activity may occur on a recorder.
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