Read the Cisco 500-051 Certification Exam Requirements below
There are no prerequisites for the Cisco 500-051 exam.
Read the Cisco 500-051 Certification Exam formate below
- Number of Questions: 45-55 questions
- Format: Multiple choices, multiple answers
- Passing score: Cisco does not publish the passing score for its exams
- Language: English
- Length of Examination: 60 minutes
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Here is the cost of Cisco 500-051 Exam
The cost of Cisco 500-051 exam is $450
Cisco 500-051 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Integration and Multimedia | 15% | - Database and web service integration - Integration with CUCM and other Cisco solutions - SSO and security integration - Email and chat channel configuration |
| Topic 2: Maintenance, Troubleshooting and Reporting | 10% | - Backup and restore procedures - Troubleshooting common issues - Reporting and analytics - Monitoring and alarm configuration |
| Topic 3: Configuration and Administration | 30% | - Cisco Finesse desktop configuration - Call control and dial plan integration - Agent and supervisor management - Queues, skills, and resource groups |
| Topic 4: Scripting and Routing | 20% | - Error handling and exception management - Cisco Editor Express usage - Contact routing strategies - Variable management and logic control |
| Topic 5: UCCX Architecture and Deployment | 25% | - Licensing and capacity planning - High availability and redundancy - System components and architecture - Installation and upgrade procedures |
