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Cisco 642-241 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Post-Deployment & Sizing Tools | 10% | - Validation and documentation - Cisco UCCE Sizing Tool usage |
| Topic 2: Design Methodology & Requirements Gathering | 11% | - Analyze business and technical requirements - Define design constraints and assumptions |
| Topic 3: Call Flow & Routing Design | 22% | - Courtesy Callback and queuing - Inbound call flow design - Integration with CVP and gateways - Scripting and routing logic |
| Topic 4: UCCE Architecture & Component Design | 23% | - Deployment models: PCCE, UCCE, Hosted - Sizing and capacity planning - High availability and redundancy - Router, Logger, PG, VRU, and HDS design |
| Topic 5: Cisco Unified Communications Manager Integration | 19% | - Cluster over WAN and redundancy - CUCM design considerations for UCCE - CTI Manager and device integration |
| Topic 6: Advanced Features & Special Design Considerations | 15% | - Outbound Option and SIP Dialer - Virtualization and consolidated design - Security and network infrastructure - Mobile Agent and Remote Agent design |
Cisco Unified Contact Center Enterprise Design (UCCED) Sample Questions:
1. What is the recommended way to configure redundant Cisco Unified Communications Manager subscribers for Cisco IP phone registration in a single cluster for the Cisco Unified Contact Center Enterprise solution?
A) add a redundant device pool to the Cisco Unified CallManager Group configuration
B) add a second TFTP server to the cluster
C) add an additional Cisco Unified Communications Manager subscriber to the Cisco Unified Communications Manager Group defined in Device pool of the Cisco IP Phone
D) use an SRST reference in the device pool
2. The Cisco Unified IP IVR and Intelligent Contact Management components of the Cisco Unified Contact Center Enterprise solution cannot perform which function?
A) providing call-routing functionality based on real-time conditions
B) instructing queue points to play specific messages to callers
C) providing conference bridge for agent and supervisor calls
D) providing CTI desktop functionality for agent state control
E) reporting with Cisco Unified Intelligence Center
3. Cisco provides a VRU Peripheral Gateway to the Central Controller Bandwidth Calculator spreadsheet tool. What is the purpose of this tool?
A) to size the private network that is required between the Peripheral Gateway Side A and B
B) to size the visible network that is required between the Peripheral Gateway and the call router
C) to size the visible network that is required between the Peripheral Gateway and the Cisco Unified Communications Manager cluster
D) to size the private network that is required between call routers A and B for this specific Peripheral Gateway traffic flow
4. In Cisco Unified Contact Center Enterprise 7.0.x and 7.1.x, which domain-level group is used to control access to Script Editor?
A) Services group
B) Configuration group
C) Setup group
D) Internet Script Editor group
5. Microsoft Windows Active Directory in Cisco Unified Contact Center Enterprise controls all of these types of user access except which one?
A) ConfigManager user access on Admin Workstation
B) service account login
C) Supervisor CTI OS or Cisco Agent Desktop user login
D) WebView user login
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: C | Question # 3 Answer: B | Question # 4 Answer: B | Question # 5 Answer: C |
