Top Learning Materials to Use

As the primary requirement of the ACIS - Avaya Aura Call Center Elite certification, you have to go through a meticulous training period to develop your knowledge. Thus, below are the resources that you can utilize during your 7392X test preparation.

Training 7860W - Avaya Workforce Optimization Select for Enterprise (3 hours)
Another suggested course takes on your ability to expertly install and configure Avaya Workforce Optimization Select for Enterprise. This particular training heightens your foundational knowledge so you can work well with its imperative areas such as Avaya Communication Manager, Communication Server 1000, and Application Enablement Services, along with the essential enterprise system adapters. Through the lessons provided, you’ll acquire relevant information about the proper configuration of required adapters on the Avaya Workforce Optimization Select platform. More so, it supports your understanding of Avaya Aura Contact Center, Application Enablement Services Adapter, Avaya Adapter, and AACCNet Adapter.
20460W - Virtualization and Installation Basics for Avaya Team Engagement Solutions (2 hours)
If you’re not yet ready to pursue the first class, don’t worry because there are fundamental courses that can help you through. One of the recommended materials is course 20460W, which focuses on the central aspects of the Avaya Team Engagement Solutions. This is related to the prerequisite certification ― the ACIS-7120 - Avaya Aura Core Components. With this online course, you get to fully comprehend the salient virtualization concepts, IaaS features, and basic installation tasks for Avaya’s Team Engagement Solutions. The primary objective of the material, however, is to furnish you with an in-depth familiarity of virtual machines, IaaS, as well as Avaya Aura Virtualization and IaaS Options. Additionally, the lessons provide you with insights on the functions related to Solution Deployment Manager, particularly, its OVA deployments, Software Only deployments, along with some important variants such as SDM Client and SMGR SDM. What is more, there’s the discussion of topics associated with Appliance Virtualization Platform or also known as AVP. These include AVP utilities, AVP hardware platforms, and AVP internal networking.
Course 73600V - Implementing Avaya Aura Call Center Elite (32 hours)
The first training that you should take into account is the official course for the Avaya 7392X exam. Equipped with detailed lectures about the installation and configuration of the Avaya Aura Call Center Elite system, this virtual material is delivered in an online classroom setting. Aside from the painstaking lessons, it also provides you with remote access to lab exercises. The key purpose of such a course is to develop your understanding of the Avaya Aura components, along with the Avaya Aura Call Center Elite functionalities. With your comprehension, this builds up your skill set in handling related features such as Expert Agent Selection, agent Login ID, and virtual directory numbers. More so, it highlights some technical tasks that are surely pertinent among Avaya professionals. Particularly, these include working with call vectors, vector variables, dialing plans, and such. Topics concerning the process of assigning user calling permission and the vital properties of agent hunt groups, skills, and splits are integrated into the discussion as well.

Reference: https://www.avaya-learning.com/lms/#/training/catalog/offering/22174

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Are you interested in shaping your Avaya Aura Call Center Elite skills? Then accomplish the Avaya 7392X exam and demonstrate your expertise in handling relevant tasks associated with the management of voice work items. For you to further know this test, we’ve gathered all key aspects that you need to be aware of, from the test details to core objectives to recommended training resources.

What is the cost of Avaya Aura Call Center Elite and Call Center Elite Multichannel Implementation Exam

The price of the 7391X exam is $125 USD.

Format: Multiple choices, multiple answers
Length of Examination: 90 minutes
Passing Score: 70%
Number of Questions: 40

Avaya 7392X Exam Syllabus Topics:

Section	Objectives
Topic 1: Reporting and Monitoring	- Call center reporting systems 1. Real-time and historical reporting 2. CMS / Avaya IQ reporting 3. BCMS (Basic Call Management System)
Topic 2: Call Center Elite Features	- Agent and skill management 1. Business Advocate (BA) 2. Skill preferences and routing 3. Expert Agent Selection (EAS) - Vectoring and routing 1. VDN and vector processing 2. Call treatment logic 3. Look-Ahead Interflow
Topic 3: Configuration and Administration	- Call center setup 1. Hunt groups and skill groups 2. Feature Access Codes (FAC) 3. VDN and vector configuration
Topic 4: Advanced Call Handling	- Routing strategies 1. Conditional call treatment 2. Greatest Need / Service Level Maximizer (SLM) 3. Skill-based routing
Topic 5: Avaya Aura Call Center Architecture	- Core components and architecture 1. Media Server functions 2. Session Manager integration 3. Communication Manager role