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Avaya 74970X Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Avaya Oceana Solution Overview | - Engagement Designer (ED) Workflows - Architecture and Core Components - Role of Unified Collaboration Model (UCM) |
| Interaction Management | - WorkRequestIds, Context and Contact Identifiers - Interaction Logging and Tracing - Inter-component Interaction Routing |
| Support and Troubleshooting | - Troubleshooting UAC / UCM Connections - Log Location Analysis for Core Components - Debugging Email, Webchat and SMS Flow Issues |
| Component Support Operations | - Orchestration and Resource Controllers (ORC) - Unified Agent Controller (UAC) Support - Call Server Connector (CSC) Support |
Avaya Oceana® Solution Support Sample Questions:
1. When a customer leverages Avaya Aura Experience Portal as their self-service application, during the first leg of voice call processing, which component from the Avaya Aura stack contacts Context Store to create a Context ID for the new Voice Interaction?
A) Avaya Aura Experience Portal IVR Application
B) Avaya Aura Session Manager
C) Avaya Aura Application Enablement Services
D) Avaya Aura Communication Manager
2. A customer is running an Avaya Oceana solution, and the technical engineer is troubleshooting an operational issue. The customer is using the centralized logging Kibana interface to debug the log files.
Which action can the engineer take to quickly file all the ERROR messages in the log files?
A) Add a custom filter type error, and then add this filter in selection criteria.
B) Set the login level to FINE to see error messages.
C) By default all the errors are highlighted in Kibana.
D) Under Filters, choose the level, and then select Add Filter Error.
3. When a customer wants to perform a backup of the Avaya Oceana solution, which three actions must they take? (Choose three.)
A) Backup UCA Store Service.
B) Backup Omni channel Cache DB.
C) Backup Avaya Aura Session Manager.
D) Backup Avaya Control Manager DB.
E) Backup Cluster# 1 Snap-in's SVAR files.
4. A customer used the debug utility in the Chrome browser after launching the chat session, go to More Tools > Developer Tools, and they find the following error message:
WebSocket connection to 'ws://192.168.10.50/services/websockets/chat' failded: Error during WebSockets handshake: Unexpected response code: 403 What is the problem Indicated by this error message?
A) The customer web chat is connected but there is a problem with the web chat snap-in.
B) The customer web chat is connected but there but no agents available In Avaya Oceana.
C) The customer web chat is rejected by the browser proxy or antivirus installed In the PC
D) The customer web chat is unable to connect to Avaya Oceana web chat snap-in.
5. For providing a treatment similar to an Experience Portal, which VON is required in Communication Manager?
A) Self Service VDN
B) Routing VDN
C) Transfer VDN
D) Ingress VDN
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: A | Question # 3 Answer: A,C,E | Question # 4 Answer: C | Question # 5 Answer: B |
