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Nortel 920-447 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Operation & Administration | 25% | - Agent Groups & Skills Management - Daily System Management - Reporting & Performance Monitoring |
| Maintenance & Troubleshooting | 25% | - Fault Diagnosis & Log Analysis - System Backup & Recovery - Performance Optimization |
| Contact Center Architecture & Components | 25% | - Symposium Call Center Server Overview - Contact Center Manager (CCM) Components - Agent & Supervisor Interfaces |
| Installation & Configuration | 25% | - Server & Software Installation - Network Integration & Protocols - Routing Strategies & Call Flow Setup |
