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IBM Assessment: IBM WebSphere Lombardi Edition V7.2, BPM Program Management Sample Questions:

1. A program manager consults with a client on how to improve their BPM Center of Excellence (COE). The program manager asks what metrics are being used to track the success of the COE.
The client offers examples of the metrics that are being collected for several processes related to the cycle time and efficiency. What course of action should the program manager suggest?

A) Suggest that an additional category of metrics for defect rates be collected.
B) Suggest that greater emphasis be granted to the metrics gathered on cycle time.
C) Suggest that the COE should aggregate information on the ROI for each project.
D) Suggest no changes to the metrics.

2. After a successful Playback 0, stakeholders excitably request that Playback 1 should be a fully functional application with look and feel branding and several features used in other core company applications. How should the program manager respond?

A) Postpone Playback 1 by four weeks to accommodate branding and user interface features.
B) Capture the feedback in planning for Playback 3 with user interface enhancements.
C) Change the theme of Playback 1 to work exclusively on user interfaces.
D) Inform the stakeholders that their request will not be part of this application.

3. A BPM program manager uses an agile playback methodology. Which one of the following is a bad practice for playback?

A) Scheduling playbacks every four to six weeks.
B) Having SMEs perform activities in the process portal.
C) Having the Process Owner lead the playback.
D) Demonstrating the flow with powerpoint and screenshots.

4. A program manager is planning a project after Playback 0 with a customer. The first proposed plan includes releasing the process with no integrations to external systems. In this plan the process participants will key in data into the process application manually for the first release. The customer replies that this is not a good solution because the integrations are required. The customer proposes a second plan where all the integrations are built for the first release and it will take nearly 3 times as long to deliver with a duration of 9 months. After discussing the pros and cons of the different approaches the customer states that the plan with integrations will be less work and cost overall because they know that they will eventually build all the integrations. How should the program manager respond?

A) Accept the second plan because it will lock the customer into a much longer implementation during which the program manager can push for shorter releases.
B) Continue to support the first plan because it gives the process participants the ability to work with the data first hand and greatly reduce the user acceptance testing.
C) Accept the customer's proposed plan as the customer has confirmed that the integrations will eventually be implemented. The program manager will document the integration risks.
D) Continue to support the first plan because partial solutions that bring about an earlier release will often demonstrate that the full scope of initial planned integrations are not required.

Solutions: