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Salesforce AP-212 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Points and Rewards Management | 20% | - Configure reward types and catalogs - Manage loyalty currency (points) operations - Process point transactions (earning, redeeming, adjusting) - Implement point expiration and adjustment rules |
| Analytics and Reporting | 10% | - Monitor loyalty metrics and KPIs - Analyze member engagement and program performance - Use Loyalty Management reporting features |
| Loyalty Program Configuration | 25% | - Implement program mechanics and journey milestones - Design tier structures and qualification criteria - Configure earning and redemption rules - Set up loyalty programs, rules, and promotions |
| Partner Management | 10% | - Configure loyalty partners and relationships - Manage partner program participation - Set up partner earning and redemption rules |
| Member Management | 20% | - Manage member enrollment and registration - Create and manage loyalty program members - Configure member tiers and benefits - Implement member lifecycle stages |
| Loyalty Management Fundamentals | 15% | - Describe the core concepts of loyalty management - Explain loyalty program types and structures - Identify key business outcomes loyalty management drives |
Salesforce Loyalty Management Accredited Professional Sample Questions:
1. A Consultant needs to design a new tier-upgrade process for a new Loyalty Program. The custom object to store the qualified members and a batch job is identified for this process.
Which two components should the Consultant select for this process?
A) A data-processing-engine (DPE) to identify the qualified members
B) A flow to perform the tier-upgrade rule and another flow to perform the tier-upgrade orchestration process
C) A flow to schedule and process the custom object's pending records and another flow to perform tier-upgrade orchestration process
D) A flow to perform both tier-upgrade rule and tier-upgrade orchestration process
2. A Customer Support Manager noticed that the customers support team's performance decreased since the company rolled out the Loyalty Program. The customer Support Agents complain that finding information about the Loyalty Program Member takes a lot of the time.
What is the standard solution to display the information regarding the Loyalty?
Program Member on the case detail page?
A) Create formula fields on Case Object
B) Create a Screen Flow
C) Develop a custom component
D) Embed Loyalty Member Profile Cards
3. A hotel group has finished setting up its Loyalty Program and now wants to provide its Loyalty members with live updates about their program membership. They are looking for a solution that lets members view their membership details whenever, they want to, and expect that this can be implemented without a need for complex customization. Using the available product features of Loyalty Management, Which three tasks should an Administrator implement to meet the Hotel group's requirements?
A) LoyaltyBenefits
B) LoyaltyLedger
C) TransactionJournal
D) LoyaltyMemberTier
E) Contact Record
4. A company has recently rolled out a Loyalty Program. The customer support agents need to manually adjust the points for Loyalty Program Members.
On which three Loyalty pages will customer support agents be able to adjust points?
A) Transaction Journal
B) Contact page
C) Loyalty Program Member Related List
D) Loyalty Program Member page
E) Account page
5. Universal Containers (UC) has defined a points-based Loyalty Program, and the Loyalty members must receive an email with the point balance every time it is updated.
What should the Salesforce Administrator set up to enable a real-time currency model?
A) Create a Flow to update the Points Balance field
B) Non-Qualifying Points updates happen in real-time by default
C) Enable Real-Time Update of Qualifying Points Balance
D) Enable Real-Time Update of Non-Qualifying Points Balance
Solutions:
| Question # 1 Answer: A,B | Question # 2 Answer: D | Question # 3 Answer: B,D,E | Question # 4 Answer: A,C,D | Question # 5 Answer: C |
