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Salesforce Arch-301 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Discovery and Customer Success | 25% | - Quantitative and qualitative objectives to measure project success - Discovery artefacts (e.g., Reference Architecture diagram) - Customer-centric discovery techniques |
| Topic 2: Sales Cloud | 10% | - Opportunity and lead management - Sales process optimization |
| Topic 3: Analytics | 5% | - Data visualization and reporting - CRM Analytics (Tableau CRM) implementation |
| Topic 4: Field Service | 5% | - Field service operations - Work order and scheduling optimization |
| Topic 5: Integration | 5% | - MuleSoft integration patterns - API management and data integration |
| Topic 6: B2B Commerce | 15% | - Integration with other Salesforce clouds - B2B Commerce solution design |
| Topic 7: Marketing Cloud | 5% | - Marketing automation integration - Customer journey design |
| Topic 8: Revenue Cloud | 10% | - CPQ and billing solutions - Revenue lifecycle management |
| Topic 9: Data Management | 5% | - Data modeling and architecture - Data quality and governance |
| Topic 10: Service Cloud | 10% | - Case management and automation - Service process design |
| Topic 11: Experience Cloud | 5% | - Partner and customer engagement - Portal and community solutions |
Salesforce Certified B2B Solution Architect Sample Questions:
1. A software solutions company has created several SaaS applications that it sells to its customers. The company would like an easier way to allow customers to renew their subscriptions each period. Today, the company has to run reports across multiple disparate systems to find out which products each customer has purchased, their usage levels, and when each customer needs to renew. Tracking and identifying when to contact customers is a very manual process and involves sates people sending emails with invoices attached.
Customersoften mail paper checks to the company, leading to disconnected invoicing and payment processing.
Which two products should a Solution Architect consider to resolve the subscription, invoicing, and payment issues the company is currently experiencing?
Choose 2 answers
A) Salesforce Order Management
B) Salesforce Billing
C) B2B Commerce
D) Salesforce CPQ
2. Universal Containers (UC) uses Salesforce Sales Cloud to track Opportunities, Quotes, and Orders and is interested in offering self-service capability to its customers via an Experience Cloud site. Most products that UC offers are relatively simple, but some are complex and need to be configured and reviewed by asales representative before an order can be officially placed. The CIO is concerned about the time to market and would like to see two options to address UC's need.
Which two options should a Solution Architect recommend and present to UC?
Choose 2answers
A) Implement Salesforce CPQ internally first, then build "product configurator" functionalityin a custom Experience Cloud site in a follow-up phase.
B) Implement B2B Commerce on Experience Cloud to allow customers to purchase simple products withAdd complex product configurations in a follow-up phase.
C) Implement a templated self-service Experience Cloud site to show product information, add a "Request a Quote" component, and recommend B2B Commerce implementation in a follow-up phase.
D) Implement a custom Experience Cloud site with "product configurator" functionality first, then add headless commerce functionality in a follow-up phase.
3. A shipping and logistics company uses Sales Cloud, Service Cloud, and Marketing Cloud. It relies on Salesforce standard reports for its current KPIs. However, the company wants to see report trends and complex analytics. It also wants the reports to bevisible to salesforce users as well as non-Salesforce users.
Which recommendation should a solution Architect make to meet the company's needs?
A) Standard Dashboards
B) CRM Analytics
C) Reporting snapshots
D) Sales Cloud Einstein
4. Refer to the images below:
As part of its solution to accelerate overall sales. Universal Containers (UC) has chosen to implement a CPQ solution using Salesforce CPQ. As part of the CPQ solution, there is a requirement to retain UC's ERP as the Pricing and Product master.
UC's business process results in Products and Pricing being updated sporadically once a week, and then on a much larger scale on a monthly basis, which could result in a large amount of records that need to be updated in Salesforce.
Whichstrategy should the Solution Architect choose to handle this scenario?
A) Option D, utilizing an external ETL tool to batch load the records into Salesforce
B) Option A, utilizing a VF/Lightning component in combination with an Apex Controller to make a REST call to the external service
C) Option B, utilizing Process Builder and Platform Events to communicate with the external services Subscriber Listener
D) Option C, utilizing a VF/Lightning component in combination with an Apex Controller to make a call utilizing the Streaming API
5. Universal Containers (UC) is about to implement Sales Cloud, Service Cloud, and Revenue Cloud within its newly created Salesforce environment. But before UC begins, the CIO would like to understand the options for creating and migrating changes within Salesforce. UC is about to use a sandbox for the initial build and will deploy customisation up to the production environment. UC has decided to build packages of metadata to silo the functionality between the three clouds it is implementing for.
What are two key considerations a Solution Architect should keep in mind when recommending packaging?
Choose 2answers
A) Clouds like Revenue Cloud have their own packages so it is easy to work with them because their automation is limited.
B) It is impossible to track source controlwith package development; either the org owns the source or a source control does, but never both.
C) Only utilize one functional automation tool (Flow, Workflow Rules, Process Builder) per object.
D) Design the package as modular, loosely coupled units of metadata rather than large chunks of an org.
Solutions:
| Question # 1 Answer: B,D | Question # 2 Answer: B,C | Question # 3 Answer: B | Question # 4 Answer: A | Question # 5 Answer: C,D |
