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The KPI Institute C-KPIP Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Target Setting and Performance Goals | 10% | - Benchmarking and comparison - Target setting methodologies and best practices - Common mistakes and behavioral issues |
| Data Gathering, Quality and Reporting | 15% | - Activation and visualization tools - Data quality dimensions and improvement - Data sources, collection and validation - Reporting, dashboards and interpretation |
| The World of KPIs | 15% | - Concepts, terminology and governance - Organizational levels and application - Value and role of KPIs - Challenges in performance measurement |
| Understanding and Classifying KPIs | 20% | - Taxonomy and classification frameworks - Typology: leading/lagging, efficiency/effectiveness, qualitative/quantitative - KPI lifecycle and logic - SMART criteria and definition rules |
| KPI Selection and Alignment | 25% | - Cascading KPIs across organizational levels - Alignment with business goals and initiatives - Linking KPIs to strategy and objectives - Selection criteria and techniques |
| KPI Documentation and Standardization | 15% | - Ownership, frequency and data definitions - Standardized templates and libraries - Documentation form design and components |
The KPI Institute Certified KPI Professional Sample Questions:
1. Which of the following statements are secondary research sources as part of the KPI selection process?
A) Competitors' annual reports
B) Front-line employees' input
C) Supplier focus groups
D) None of the answers
2. Which type of graph is ideal for trend analysis?
A) Line charts
B) Bullet graphs
C) Scatter graphs
D) Spaghetti charts
3. Which KPI should be used to balance "New customers (#)"?
A) Time to process orders (# / time)
B) Increase market share to 20% by the end of the year
C) Profitable customers (%)
D) Customer complaints due to poor service or product quality (%)
4. Who is responsible for providing KPI data for report generation?
A) Report generator
B) Strategy/Performance Manager
C) KPI owner
D) Data custodian
5. Fill in the blank word: Tunnel behavior means looking after the achievement of own targets, ________ consideration of the implications for other areas in the organization.
A) For
B) In
C) Without
D) With
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: A | Question # 3 Answer: C | Question # 4 Answer: D | Question # 5 Answer: C |
