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IBM C2010-591 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Tivoli Service Automation Manager Concepts | - Resource lifecycle management - Service provisioning and orchestration - Workflow automation and task execution |
| Topic 2: Service Request and Incident Management | - Service request lifecycle and fulfillment process - Incident management workflows and resolution - Service catalog design and usage |
| Topic 3: Tivoli Service Delivery and Automation Overview | - IBM Tivoli service management and automation portfolio overview - IT service management (ITSM) fundamentals - Process automation concepts and business value |
| Topic 4: Deployment and Operations | - Troubleshooting common automation issues - Installation and configuration basics - Operational monitoring and maintenance |
| Topic 5: Integration and Architecture | - Integration with ITSM tools and service desk systems - Architecture components of Tivoli automation solutions - Data flow and system interoperability |
IBM Fundamentals of Applying Tivoli Service Delivery and Process Automation Solutions V3 Sample Questions:
1. Which statement is true about Key Performance Indicators (KPIs)?
A) KPIs always have to be adjusted to match the customer's actual status.
B) KPIs are defined according to the IT customer requirements.
C) KPIs should always be measured by percentage.
D) KPIs must be specific, measurable, achievable, realistic, and timely (SMART).
2. What are two benefits that an IT asset management solution can provide? (Choose two.)
A) Reduce total cost of ownership
B) Real-time asset monitoring
C) Increase productivity
D) Increase asset functionality
E) Faster software provisioning
3. A customer's IT hosting environment consists of server, storage, and data center services. Assuming IBM SmartCloud Control Desk is used to manage IT assets in the environment, which scanning tool also needs to be deployed and integrated in order to perform reconciliation of authorized vs actual software assets?
A) IBM Tivoli Application Dependency and Discovery Manager
B) IBM Tivoli Usage and Accounting Manager
C) IBM Tivoli License Compliance Manager
D) IBM Tivoli Provisioning Manager
4. A customer is planning to implement an asset management process including license management. As a part of the solution, discovery of installed software is planned for the server environment, including but not limited to IBM sub-capacity licensing discovery on VMware. The discovered data should be transferred to IBM SmartCloud Control Desk using IBM Tivoli Integration Composer with a predefined integration adapter.
Which product can be used as discovery engine in this scenario?
A) IBM License Metric Tool
B) IBM Tivoli Asset Discovery for Distributed
C) IBM Tivoli Endpoint Manager for Software Use Analysis
D) IBM Tivoli Application Dependency Discovery Manager
5. Which Key Performance Indicator (KPI) determines the effectiveness of the Service Level Management Process?
A) A KPI that measures IT customer satisfaction.
B) A KPI that shows the total cost for open incidents and problems.
C) A KPI that measures IT department satisfaction.
D) A KPI that shows the open service requests in a period of time.
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: A,C | Question # 3 Answer: C | Question # 4 Answer: B | Question # 5 Answer: A |
