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IBM C2180-526 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Troubleshooting and Diagnostics | - Diagnostic procedures
|
| Topic 2: Fundamentals of Application Integration Middleware Support | - Middleware architecture and components
|
| Topic 3: Tools and Support Processes | - Support tools usage
|
| Topic 4: Customer Support and Problem Management | - Handling customer inquiries
|
IBM Application Integration Middleware L1 Support Application Development Sample Questions:
A useful Add-on is missing from the IBM Support Assistant Tool. What does the Level 1 support professional needs to do?
- A. Reinstall Add-on.
- B. Update workbench with Add-on.
- C. Reinstall latest version of workbench.
- D. Use IBM Support Assistant Lite with Add-on.
Correct Answer: D 🗳️
Which one of the following is not a way to show good communication with our customers?
- A. Match the customer's technical language and technical level.
- B. Show lack of interest to how the problem is impacting the customer.
- C. Keep the focus on the goal of solving the problem.
- D. Show a positive attitude.
Correct Answer: B 🗳️
When actively working with a customer on a PMR and the problem is resolved, what is the best practice to close the PMR?
- A. Ask the customer for positive confirmation that the problem is resolved and that they agree the PMR may be closed.
- B. Discuss with a coworker as to whether the PMR should be closed.
- C. Close the PMR without asking the customer if there is anything else IBM can help with.
- D. Ask the customer for positive confirmation that the problem is resolved and follow-up a week later even if the customer states the PMR may be closed.
Correct Answer: C 🗳️
What is the encryption level and method that is used by Assist On-site (AOS)?
- A. 64-bit Advanced Encryption Standard (AES)
- B. 128-bit Advanced Encryption Standard (AES)
- C. 128-bit Data Encryption Standard (DES)
- D. 256-bit Triple Data Encryption Standard (DES)
Correct Answer: D 🗳️
Which one of the following functions is provided by the Technical Support organization flashes?
- A. List by product. Activity last month. List by Doc ID
- B. List by Product Activity last 12 month. Search by submitter
- C. Search, List by Product ID, Activity last 12 month
- D. Advanced Search, List by submitter. Activity last month
Correct Answer: D 🗳️
