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HP HP0-M43 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Service Manager Architecture and Deployment | 20% | - Server and client configuration - Installation and deployment procedures - Performance and scalability - System architecture and components |
| Topic 2: Service Manager Configuration | 25% | - Service request and catalog configuration - Incident, problem and change management setup - Workflow and process design - Notification and escalation rules |
| Topic 3: Service Manager Customization | 15% | - RAD and JavaScript scripting - Forms, fields and views modification - Database dictionary changes - Menu and interface customization |
| Topic 4: Service Manager Administration | 20% | - Database management and maintenance - System monitoring and logging - User, role and security management - Backup and recovery processes |
| Topic 5: Integration and Reporting | 20% | - Dashboard and data analysis - Integration with other systems - Report creation and management - Web services and API usage |
