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GAQM ISO2018LA Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Module Information - 1 | - Recognize the principles, practices, and types of audits - Understand IT service management definitions, concepts, and guidelines - Understand the roles and responsibilities of the auditor - Understand the purpose of the ISO 20000 series - Apply ISO 19011:2018 concepts, new terminology and guidelines - Understand the types of risks and opportunities associated with auditing |
| Topic 2: Module Information - 3 | - Understand audit team leader responsibilities - SMS Audit Process - Conduct on-site activities - SMS Audit Planning & Preparation - SMS Audit Execution - Prepare audit conclusions and conduct closing meetings - Apply the latest auditor techniques and identify appropriate use - Communicate effectively during the audit |
| Topic 3: Module Information - 2 | - Initiate the audit and conducting opening meetings - Understanding Auditing Standards - Understand the role of objectives, scope and criteria in the audit process - Conduct audit team selection - Prepare and present effective reports - Conduct all phases of an audit adopting a risk based approach - Understand Exemplar Global's certification scheme |
