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ITIL ITIL-DSV Exam Overview:
| Certification Vendor: | AXELOS |
|---|---|
| Exam Name: | ITIL 4 Specialist: Drive Stakeholder Value |
| Exam Number: | ITIL-DSV |
| Real Exam Qty: | 40 |
| Exam Format: | Multiple Choice (Single Answer), Multiple Choice (Multiple Answers) |
| Exam Duration: | 130 minutes |
| Related Certifications: | ITIL 4 Managing Professional (MP) ITIL 4 Strategic Leader (SL) ITIL 4 Foundation |
| Exam Price: | USD 295 |
| Passing Score: | 70% |
| Available Languages: | Spanish, Simplified Chinese, Portuguese, French, Italian, German, English, Japanese |
| Certificate Validity Period: | Lifetime (subject to CPD requirements) |
| Sample Questions: |  |
| Exam Way: | Online proctored or at authorized testing centers (Pearson VUE) |
| Pre Condition: | ITIL 4 Foundation certificate is required. It is recommended to have 2-3 years of IT service management experience before attempting this exam. |
| Official Syllabus URL: | https://www.axelos.com/certifications/itil-itil-4/itil-4-specialist-drive-stakeholder-value |
ITIL ITIL-DSV Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Knowing How to Generate Value | 13% | - Service consumption and usage - Non-use value - Risk and cost considerations |
| Topic 2: Customer Value | 13% | - Customer value dimensions - Value co-creation concepts - Value propositions |
| Topic 3: Customer Journey Mapping | 13% | - Touchpoints and channels - Purpose and value of customer journey mapping - Mapping the customer journey |
| Topic 4: Realizing Value Throughout the Journey | 13% | - Onboarding and offboarding - Service readiness and availability - Value tracking |
| Topic 5: Customer Experience (CX) | 13% | - Customer experience culture - CX metrics and key performance indicators (KPIs) - Customer experience design principles |
| Topic 6: Measuring and Monitoring Value | 13% | - Value measurement methods - Customer satisfaction measurement - Service pricing and charging models |
| Topic 7: Building Stakeholder Relationships | 9% | - Relationship lifecycle - Stakeholder communication - Supplier and partner relationships |
| Topic 8: Ensuring Appropriate Access | 13% | - Equity of service provision - Service accessibility - Barriers to access |
Measurable ITIL 4 Specialist: Drive Stakeholder Value (ITL4SDSV) Prep: Questions Answered
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According to the latest exam information, the ITIL-DSV exam contains 40 questions within 130 minutes minutes. The testing engine reproduces that scope and calculates your final practice score — a useful reference for judging real-exam readiness.
At present, the ITIL-DSV exam requires a passing score of 70%, with a registration fee of USD 295. ITIL sets both figures and may revise them, so confirm on the official site before you schedule.
The ITIL 4 Specialist: Drive Stakeholder Value (ITL4SDSV) blueprint covers these core domains:
- Ensuring Appropriate Access (13%)
- Building Stakeholder Relationships (9%)
- Customer Journey Mapping (13%)
Further domains complete the official outline; the question bank addresses all of them.
With data, not guesswork. The ITIL-DSV testing engine is user-friendly and easy to install; upon completion of each practice test, it calculates your final score, giving you a concrete reference for the real exam. Behind the tools, professionals and IT specialists compose the materials, and every answer is expert-verified — aligned with the real exam's format across the ITIL 4 Specialist: Drive Stakeholder Value (ITL4SDSV) objectives. Before buying, try the free demo questions to test your knowledge; after buying, 24/7 Customer Service and Live Support assist with any problem, and you can ask the team for a discount code. That is the remarkable experience we work to provide.
ITIL states the following prerequisites for the ITIL 4 Specialist: Drive Stakeholder Value (ITL4SDSV): ITIL 4 Foundation certificate is required. It is recommended to have 2-3 years of IT service management experience before attempting this exam..
Check the authoritative wording on the official certification page before booking.
ITIL 4 Specialist: Drive Stakeholder Value (ITL4SDSV) Sample Questions:
Users contacting an organization's service desk team often complain that they are required to repeat information when communicating with different individuals and systems within the organization. Specialists that work with the service desk team also complain that they frequently do not get the information needed to handle user queries. What would resolve these issues for all stakeholders?
- A. Establishing omnichannel communications
- B. Providing a self-service portal
- C. Providing multichannel support
- D. Automating the logging of user emails
Correct Answer: A 🗳️
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A service provider has received information from market analysis which shows that there is strong demand for one of its products in countries in which it does not usually operate. Which activity should the service provider perform now?
- A. Handle improvement opportunities in a professional manner
- B. Produce a cost model that considers all the resources needed
- C. Evaluate pricing mechanisms to ensure they drive the desired behaviour
- D. Understand and influence the behaviour of different user profiles
Correct Answer: D 🗳️
Explanation: Only visible for Real4Prep members. You can sign-up / login (it's free).
Which marketing technique helps to understand the needs of consumers by tracking their behavior?
- A. Value propositions
- B. Brochures
- C. Profiling
- D. Market segmentation
Correct Answer: C 🗳️
Explanation: Only visible for Real4Prep members. You can sign-up / login (it's free).
A start-up wants to launch a new service. As funding is limited, which of the following is the best technique that they can use?
- A. Establish Pull
- B. Weighted Job First
- C. User Story Mapping
- D. Minimum Viable Product
Correct Answer: D 🗳️
Explanation: Only visible for Real4Prep members. You can sign-up / login (it's free).
A service provider is collecting requirements for a cloud-based document storage service. Which is an example of a utility requirement for this service?
- A. The service will be available for 24 hours every day
- B. Menu pages will update in less than 5 seconds
- C. The service will allow each user 100GB of storage space
- D. The service will display a list of items uploaded by the user
Correct Answer: C 🗳️
Explanation: Only visible for Real4Prep members. You can sign-up / login (it's free).
