Microsoft MS-740 real exam prep : Troubleshooting Microsoft Teams

  • Exam Code: MS-740
  • Exam Name: Troubleshooting Microsoft Teams
  • Updated: Aug 01, 2026
  • Q&As: 123 Questions and Answers

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Reference: https://docs.microsoft.com/en-us/learn/certifications/exams/ms-740

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Skills measured

  • Troubleshoot issues with Microsoft Teams meetings and live events (20-25%)
  • Troubleshoot federation issues (10-15%)
  • Troubleshoot Microsoft Teams voice issues (15-20%)
  • Troubleshoot issues with files (15-20%)
  • Troubleshoot issues signing into Microsoft Teams (15-20%)
  • Troubleshoot teams and channels (10-15%)

Certification Topics of Microsoft MS-740 Certification Exam

Certification Topics of Microsoft MS-740 Certification Exam with different percentages

  • Troubleshoot issues signing into Microsoft Teams (15-20%)

  • Troubleshoot federation issues (10-15%)

  • Troubleshoot teams and channels (10-15%)

  • Troubleshoot issues with Microsoft Teams meetings and live events (20-25%)

  • Troubleshoot Microsoft Teams voice issues (15-20%)

  • Troubleshoot issues with files (15-20%)

Microsoft MS-740 Exam Syllabus Topics:

SectionObjectives
Topic 1: Troubleshoot Teams policies and admin configuration- Messaging and collaboration policies
  • 1. Chat restrictions and compliance settings
    • 2. Channel and team permission issues
      - Voice and conferencing configuration
      • 1. Calling policies and routing issues
        • 2. Audio conferencing configuration problems
          Topic 2: Troubleshoot Microsoft Teams clients and sign-in issues- Client installation and update issues
          • 1. Update and version conflicts
            • 2. Teams desktop client installation failures
              - Authentication and sign-in troubleshooting
              • 1. Multi-factor authentication failures
                • 2. Azure AD sign-in issues
                  Topic 3: Troubleshoot Teams meetings, calls, and voice quality- Call quality and media issues
                  • 1. Network-related call degradation
                    • 2. Audio/video distortion and latency
                      - Meeting join and scheduling issues
                      • 1. Calendar integration problems
                        • 2. Meeting link and access failures
                          Topic 4: Troubleshoot Teams devices and infrastructure- Network and connectivity
                          • 1. Bandwidth and QoS issues
                            • 2. Firewall and proxy restrictions
                              - Teams Rooms and meeting devices
                              • 1. Device registration and provisioning issues
                                • 2. Peripheral and hardware failures

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