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IBM 000-018 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Service Catalog Configuration | - Service offering configuration - Catalog item setup |
| Topic 2: Service Desk Configuration | - Role and security configuration - Incident and request workflows |
| Topic 3: Integration and Extension | - Workflow and automation customization - Integration with other Tivoli components |
| Topic 4: System Setup and Configuration | - Installation planning and architecture - Environment setup and prerequisites |
| Topic 5: Operational Data Management | - Work management configuration - Service request processing |
