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Oracle 1z0-981 Exam Overview:
| Certification Vendor: | Oracle |
|---|---|
| Exam Name: | Oracle Cross-Channel Contact Center Cloud 2017 Implementation Essentials |
| Exam Number: | 1Z0-981 |
| Available Languages: | English |
| Real Exam Qty: | 73 |
| Related Certifications: | Oracle Cross-Channel Contact Center Cloud 2017 Certified Implementation Specialist |
| Exam Format: | Multiple choice |
| Sample Questions: |  |
| Exam Way: | Onsite or online via Oracle testing partners |
| Official Syllabus URL: | https://education.oracle.com/exam_test?p_exam_id:1Z0-981 |
Oracle 1z0-981 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Cross-Channel Contact Center Cloud Implementation | - Add-ins and Integrations
|
1z0-981 Exam FAQ: Products, Policy, and Prep
Three versions of the same study materials, each with its own character: a printable, expert-prepared PDF with free demo download and instant access; a Desktop Test Engine for Windows with customizable simulation and timed modes that works offline; and an Online Test Engine for any browser on Windows, Mac, Android, and iOS with test history and performance review. All 73 practice questions are identical across versions. Every purchase includes 365 days of free updates, a 50% renewal discount afterward, and unlimited computer installations.
The Oracle Cross-Channel Contact Center Cloud 2017 Implementation Essentials exam welcomes candidates from different ages and fields; Oracle sets any formal requirements. Verify the current rules on the official Oracle exam page before registering.
The official Oracle Cross-Channel Contact Center Cloud 2017 Implementation Essentials outline defines 1 domains. The leading three are Cross-Channel Contact Center Cloud Implementation. The full list is in the topics section above, and Real4Prep's 73 practice questions cover each one.
Oracle recommends these training resources for the Oracle Cross-Channel Contact Center Cloud 2017 Implementation Essentials exam:
Follow the training with steady self-testing — the 73 practice questions from Real4Prep help you apply theory and fill any gaps the training leaves.
The 1z0-981 exam is a Oracle certification exam validating the Oracle Cross-Channel Contact Center Cloud 2017 Implementation Essentials syllabus shown above. It belongs to these credential paths: Oracle Cross-Channel Contact Center Cloud 2017 Certified Implementation Specialist. Candidates in 2026 prepare for it with Real4Prep's 73 practice questions, available as a printable PDF, a Windows Desktop Test Engine, and an Online Test Engine — three versions of the same materials.
Scoring and fees are published by Oracle and may change; verify the current figures on the official site.
Real4Prep issues a full refund if you take the Oracle Cross-Channel Contact Center Cloud 2017 Implementation Essentials exam within 60 days of purchase and do not pass. The policy does not apply if the exam is taken within 3 days of purchase, if the exam was never actually taken, or to free materials or expired orders, and the candidate name must match the payer name. Submit a scan of your enrollment slip and the official Score Report PDF within 2 days of the exam; claims are processed within 7 days. Alternatively, exchange for two free exam products of equal value and keep your original update service. Orders arrive by email within 1 minute — contact support if nothing arrives within 2 hours.
Onsite or online via Oracle testing partners Register for the Oracle Cross-Channel Contact Center Cloud 2017 Implementation Essentials exam through these official channels:
After booking, Real4Prep delivers your practice questions within 1 minute — preparation starts the same day.
The official Oracle page publishes the current question count and duration; review it before your test date.
Oracle Cross-Channel Contact Center Cloud 2017 Implementation Essentials Sample Questions:
Which option should you use to create or configure queues?
- A. Configuration > Site Configuration > Message Bases
- B. Configuration > Application Appearance > Customizable Menus > Custom Menus
- C. Configuration > Site Configuration > Configuration Settings
- D. Configuration > Application Appearance >Customizable Menus > System Menus
Correct Answer: D 🗳️
Which four view modes are available in the Report Editor?
- A. Layout View
- B. Data Set View
- C. Design View
- D. Report View
- E. Database View
- F. Graphical View
Correct Answer: A,B,C,D 🗳️
Which four view modes are available in the Report Editor?
- A. Layout View
- B. Data Set View
- C. Design View
- D. Report View
- E. Database View
- F. Graphical View
Correct Answer: A,B,C,D 🗳️
How frequently does Oracle release a new version of a product?
- A. Once in three months
- B. Every month
- C. Once in four months
- D. Once in six months
Correct Answer: A 🗳️
You find that the chat agent is not receiving chat messages, even though the agent is logged in. Which two actions can help resolve this problem?
- A. Deselecting the Pull Chat check box in the agent's profile
- B. Fixing the chat workspace
- C. Clicking Request Chat on the Live Media bar
- D. Requesting Chat from File > Options > View Options
- E. Configuring advanced routing
Correct Answer: B,C 🗳️
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