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Avaya 2U00210A Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Avaya Aura Core Solutions | 30% | - Avaya Aura System Manager - Interoperability and architecture - Avaya Aura Session Manager - Avaya Aura Communication Manager |
| Topic 2: Messaging and Cloud Integration | 15% | - Unified messaging features - Avaya Messaging Service (AMS) - UCaaS and hybrid deployment options |
| Topic 3: Selling and Value Proposition | 10% | - Customer requirements alignment - Solution ROI and business value - Competitive differentiation |
| Topic 4: Avaya Unified Communications Overview | 25% | - UC market trends and business drivers - Key benefits and use cases - Avaya UC portfolio positioning |
| Topic 5: Collaboration and Endpoints | 20% | - Mobility and BYOD support - IP phones and video endpoints - Avaya one-X and workplace clients - Avaya VDI Communicator |
Avaya APSS Unified Communications Online Test Sample Questions:
Essential or Preferred Support Advantage co-delivery offers are available for which of these IP Office in a branch deployments?
- A. Distributed deployment
- B. Centralized deployment
- C. Mixed deployment
- D. Standalone deployment
Correct Answer: D 🗳️
Explanation: Only visible for Real4Prep members. You can sign-up / login (it's free).
The Avaya Flare@ Experience provides a multi modal collaboration environment. What does clicking on the collaboration button on your Avaya Flare Experience interface allow you to do?
- A. Send an instant message to an enterprise user.
- B. View your last calls received.
- C. Send an email to an enterprise user.
- D. Start a web collaboration session so that you can share and see content.
Correct Answer: C 🗳️
Explanation: Only visible for Real4Prep members. You can sign-up / login (it's free).
A leading reseller (* Reseller*) of Avaya is invited by Avaya to attend a function organized to recognize the Reseller for its key contribution in increasing the revenue of Avaya's contact center technology ("CCT") suite of products from $1m to $3m over a 2 year period. The authorized representative of the Reseller is awarded a memento with an Avaya logo and a framed picture of Avaya CCT suite of products. Is it appropriate for the reseller to accept the memento and the picture from Avaya?
- A. No, the reseller should have declined the memento and picture from Avaya since accepting gifts of any kind is against Avaya's policy.
- B. No. the items were given to improperly influence the reseller to help Avaya to further augment the revenue from CCT products
- C. Yes, so long as it is acceptable under the Reseller's compliance policies. The items represent gifts of nominal value which are appropriate under Avaya*s policy.
Correct Answer: C 🗳️
You have convinced your Avaya Aura@ Communication Manager (CM) client, Jorge, to do in-house application development using Avaya ACE Release 3.0. Since he has multiple versions of CM deployed, Jorge calls and asks you, "What release of CM is required?" What would you tell Jorge?
- A. 5.0 or later
- B. 4.0 or later
- C. 6.0 or later
- D. 5.2 or later
Correct Answer: D 🗳️
