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Avaya Aura® Experience Portal with POM Implementation and Maintenance Sample Questions:

1. Which completion code is updated when any contact gets restricted due to Do Not Call (DNC)?

A) DNC
B) DNCREQ
C) Restricted DNC
D) Restricted

2. Which field on the MRP Servers page specifies the IP address the speech server must server must use to communicate with the MRP when processing Automatic Speech Recognition (ASR) and text to speech requests?

A) Network Address (MRCP)
B) Network Address (VoIP)
C) Network Address (AppSvr)
D) Host Address

3. Which two statements below about infinite campaigns are true? (Choose two)

A) Infinite Campaign terminates automatically after processing all contacts.
B) Infinite Campaign terminates only when all agents log off from the campaign.
C) Infinite Campaign is designated by Campaign Type 0.
D) Infinite Campaign does not terminate by itself after processing all contacts.
E) To terminate an Infinite Campaign, manual intervention is required.

4. You have just installed Proactive Outreach Manager (POM) 2 SP or newer on your Avaya Aura Experience Portal (AAEP) 6.0. You run your first campaign and the POM monitor appears to shoe an Active Job, but no outgoing call spears to be made. You notice the following entry in the CmpMgrService.out log file:
CmpMgrService.out
@2011-10-21-10-24-18|P_POMCM002 | ERROR| POMCM | | | Out call web service returned fault: user does not have permission to run this Web Service | 192.9.84.93####
Which step must you take to correct the issues and continue with this procedure?

A) Login to Experience Portal Manager (EPM) using a user with an assigned role of "POM Campaign Manager" and restart the campaign
B) Login to (EPM) using a user with an assigned role of "Administration" and ensure that the outcall user name administered in POM Configuration > POM Server > outbound Settings> voice Server link has the assigned role of "Web Services"
C) Login to EPM using a user with an assigned role of "Administration" and ensure that the outcall user name administered in POM Configuration > POM Server > Outbound Settings > Voice Server link has assigned the role of "POM Campaign Manager".
D) Logging to EPM using a user with an assigned role of "Web Services" and restart theCampaign

5. Before installing Avaya Proactive Outreach Manager (POM) software on the Avaya Aura Experience Portal (AAEP) system Unit will perform voice campaigns, which three features must be enabled or configured on the AAI P? (Choose three)

A) Adequate telephony ports are available on the AAEP equal to or greater than number of POM ports.
B) A remote database.
C) The correct number of AAEP and POM licenses for features required.
D) A separate application server is required to run POM applications.
E) H.323 or SIP ports configured and in service.

Solutions: