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Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Sample Questions:

1. When connecting the service PC to S8800, the cable connects the System Management Ethernet connector port.
Which port is used when hooking the monitor to the CMS T5220?

A) XVR-300XB port
B) SER MGT Port
C) NET MGT Port
D) NET 1Port

2. To configure the eri0 network device on CMS, which set of Solaris files, must be edited?

A) /net/eri0 and/net/netmasks
B) /etc/hostname. Eri0 and /etc/netmasks
C) /cms/install/net use and /cms/install/netboo.eri0
D) /dev/eri0 and /dev/hostname.eri0

3. What is the term of an extension that routes calls to specific vector?

A) Routing Directory Number (RDN)
B) Hunt Group Number (HGN)
C) Vector Directory Number (VDN)
D) Vector Routing Number (VRN)

4. At the Quick Credit call center's new location, all agent telephone sets will be administered with the same button configuration.
Which method can the administrator use to quickly create the telephone sets?

A) Create a template telephone set and use the duplicate station xxxx CM SAT command
B) Use the add station next CM SAT command to program each telephone set and assign buttons
C) Use CMS to perform the bulk administration of telephone sets and buttons.
D) Create a template telephone set and use the qcopy station xxxx CM SAT command

5. What is the purpose of class of service (COS) administration of Contact Centre?

A) COS restricts the calls a user can make and receive.
B) COS ensures that the most skilled agent receives calls first.
C) COS defines which features an agent may access.
D) COS is used to restrict calls between incoming and outgoing trunk groups.

Solutions: