How to book the 500-052 Exam
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Certification Path
Internetwork Fundamentals ICND1 and ICND2 or CNNABC or basic IP telephony CICD can act as a prerequisite for this exam.
Cisco 500-052 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Design a Unified Contact Center Express System Deployment | 32% | - Determine customer required features - Identify available configuration and ordering tools - Evaluate and recommend different configuration options - Perform customer capacity planning |
| Topic 2: Operate a Unified Contact Center Express System | 28% | - Monitor system operations in Unified Contact Center Express - Identify basic Unified Contact Center Express user tasks - Perform patching, upgrading, and license additions - Troubleshoot Unified Contact Center Express |
| Topic 3: Implement a Unified Contact Center Express System | 40% | - Examine the Cisco Business Edition 6000 competitive landscape - Configure Unified Contact Center Express software and provision users - Describe the process for installing Unified Contact Center Express software and hardware - Use the Unified Contact Center Express Application Editor |
