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Cisco 642-091 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Security and Interoperability | 10% | - Authentication and data security - Compatibility with third-party CRM systems |
| Configuration and Administration | 25% | - User management and permission settings - Server setup and database connectivity |
| Integration with Cisco Unified Communications | 30% | - Call routing and screen pop configuration - CTI and TAPI integration |
| Troubleshooting and Maintenance | 15% | - Common integration issues and resolution - Logging, monitoring, and backup procedures |
| CRM Express Overview and Architecture | 20% | - Solution components and deployment models - Integration prerequisites and system requirements |
