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Cisco 642-104 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Call Control and Dial Plan | - Dial plan design and implementation
|
| Topic 2: Cisco Unified Communications Architecture | - UC architecture components and design principles
|
| Topic 3: Messaging and Collaboration Services | - Voicemail and unified messaging
|
| Topic 4: Troubleshooting and Maintenance | - UC system troubleshooting
|
| Topic 5: Cisco Unified Communications Manager (CUCM) | - CUCM configuration and administration
|
| Topic 6: Voice Gateway and PSTN Integration | - Gateway configuration and protocols
|
| Topic 7: Quality of Service (QoS) for Voice | - QoS mechanisms and design
|
