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Cisco 642-456 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Troubleshooting CUCM | - Common registration and routing issues - Call flow analysis and logs |
| Topic 2: Gateway and Trunk Configuration | - PSTN gateway integration - SIP and H.323 trunk configuration |
| Topic 3: Voice Network and QoS | - QoS marking and traffic prioritization - Bandwidth considerations for voice |
| Topic 4: Call Control Features | - Call coverage and hunt groups - Call pickup and forwarding features |
| Topic 5: Voicemail Integration | - Voicemail ports and SIP integration - Cisco Unity Connection integration |
| Topic 6: Unified Mobility and Remote Access | - Cisco Unified Mobility configuration - Remote device and single number reach |
| Topic 7: Media Resources | - Music on Hold configuration - Conference bridges and transcoders |
| Topic 8: Dial Plan and Call Routing | - Route patterns and translation patterns - Partitions and calling search spaces |
| Topic 9: CUCM Advanced Configuration | - Cluster and server configuration - Device pool and enterprise parameters |
