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Cisco 642-770 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Change and Release Management | 20% | - Change Request Lifecycle - Risk Assessment and Implementation Planning - Post-change Verification and Documentation |
| Topic 2: Network Monitoring and Management Tools | 20% | - SNMPv2/v3, Syslog, and NTP - Performance Monitoring and KPI Tracking - Cisco IOS / IOS XR Management Features |
| Topic 3: Service Provider Network Operations Environment | 25% | - IP NGN and Service Provider Core Architecture - ITIL-aligned Operational Processes - Network Operations Center (NOC) Structure and Workflows |
| Topic 4: Troubleshooting Methodologies | 10% | - Systematic Troubleshooting Approach - Layer 2/3 and Service-Specific Issues - Documentation and Knowledge Transfer |
| Topic 5: Incident and Problem Management | 25% | - Root Cause Analysis and Problem Resolution - Escalation Procedures per SLA - Incident Detection, Logging, and Classification |
Cisco Operational Foundations for Cisco Service Provider Core Networks Sample Questions:
1. According to the ITIL@ v3 framework, which four categories are used to prioritize a Request for Change? (Choose four.)
A) intermediate
B) high
C) immediate (emergency)
D) standard
E) medium
F) low
2. What would this script provide?
#!/bin/bash for host in 192.168.1.1 192.168.1.2 192.168.1.3 do telnet $host echo "ls *.txt" echo "logout" done
A) Nothing, the given host list is not quoted.
B) A listing of all text files in the remote host's directory.
C) Nothing, interactive remote shells are not supported in bash.
D) Nothing, no login information is provided.
3. According to the ITIL@ v3 framework, which service transition process is responsible for planning and coordinating the resources to deploy a major release within predicted cost, time, and quality estimates?
A) service validation and testing
B) knowledge management
C) change management
D) transition architecture and engineering
E) release and deployment management
F) transition planning and support
4. Trouble tickets are scrubbed for which two reasons? (Choose two.)
A) to ensure all change tickets are eliminated
B) to generate service level management reports
C) to identify configuration consistency
D) to ensure the tickets are accurate
5. You are troubleshooting a P1 outage and need to capture traffic between your Cisco core and data center switches. What must be enabled before the capture of packets can be done?
A) spanport
B) snoop port
C) portsnoop
D) capture port
E) portspan
Solutions:
| Question # 1 Answer: B,C,E,F | Question # 2 Answer: C | Question # 3 Answer: F | Question # 4 Answer: B,D | Question # 5 Answer: A |
