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Avaya 7304.1 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Maintenance, Troubleshooting & Diagnostics | 15% | - Common fault resolution - Software updates and patches - Log analysis and error diagnosis - System health monitoring |
| Topic 2: Feature & Service Configuration | 20% | - Telephone remote service activation - Shared telephone messaging - Advanced services and integration - Voice messaging and call answering |
| Topic 3: System Architecture & Overview | 20% | - Integration with Communication Manager - CallPilot platform components - System design and capacity planning |
| Topic 4: Installation & Initial Configuration | 20% | - Database configuration and parameters - Network and connectivity setup - Server installation and setup |
| Topic 5: System Administration & Management | 25% | - System backup and restore procedures - Mailbox and user administration - Using CallPilot Manager - Shared distribution lists and services |
