Nortel 920-163 real exam prep : NCSS-Contact Center Manager RIs.6.0 Technical Support

  • Exam Code: 920-163
  • Exam Name: NCSS-Contact Center Manager RIs.6.0 Technical Support
  • Updated: Sep 28, 2026
  • Q&As: 63 Questions and Answers

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Nortel 920-163 Exam Syllabus Topics:

SectionObjectives
Contact Center Manager Server Overview- System Installation and Configuration
  • 1. Configuration tools and workflows
  • 2. Server prerequisites and setup
- Troubleshooting and Support
  • 1. Server connectivity problems
  • 2. Troubleshooting real-time display issues
- Database and System Management
  • 1. Database maintenance tasks
  • 2. Backup and replication considerations

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