Nortel 920-316 real exam prep : SCCS/Express/TAPI/Web Client/Agent

  • Exam Code: 920-316
  • Exam Name: SCCS/Express/TAPI/Web Client/Agent
  • Updated: Sep 21, 2026
  • Q&As: 69 Questions and Answers

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Nortel 920-316 Exam Syllabus Topics:

SectionObjectives
Web Client and Agent Functionality- Web Client Interfaces
  • 1. Web-based administration
  • 2. User interface features
- Agent Services
  • 1. Agent workflow and tasks
  • 2. Client connectivity options
System Configuration and Troubleshooting- Installation and Setup
  • 1. Network and protocol settings
  • 2. Server and client installation practices
- Troubleshooting Techniques
  • 1. Diagnosis of common issues
  • 2. Logs and monitoring tools
Symposium Communication Server Components- Symposium Express Overview
  • 1. Express architecture and features
  • 2. Integration with SCCS
- TAPI (Telephony API)
  • 1. Voice application interfacing
  • 2. TAPI configuration and support

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