Knowledge consolidates with practice. Work through the 130 practice questions for the CIS-HR exam at Real4Prep, and the ServiceNow Certified Implementation Specialist-Human Resources certificate stops feeling distant — start with the free demo in 2026.
ServiceNow CIS-HR Exam Overview:
| Certification Vendor: | ServiceNow |
|---|---|
| Exam Name: | ServiceNow Certified Implementation Specialist - Human Resources |
| Exam Number: | CIS-HR |
| Available Languages: | English |
| Real Exam Qty: | 60 |
| Exam Duration: | 90 minutes |
| Passing Score: | Approximately 70% (ServiceNow does not officially publish an exact passing score) |
| Exam Format: | Multiple Select, Multiple Choice |
| Related Certifications: | ServiceNow Certified System Administrator (CSA) |
| Certificate Validity Period: | 3 years |
| Exam Price: | $450 USD (varies by region/promotions) |
| Recommended Training: | ServiceNow HR Service Delivery (HRSD) Implementation Course ServiceNow CIS-HR Exam Blueprint |
| Exam Registration: | Now Learning Platform ServiceNow Training & Certification Portal |
| Sample Questions: |  |
| Exam Way: | Online proctored or test center (vendor-proctored exam delivery) |
| Pre Condition: | ServiceNow Certified System Administrator (CSA) is strongly recommended; practical HRSD implementation experience is highly beneficial |
| Official Syllabus URL: | https://www.servicenow.com/services/training-and-certification.html |
ServiceNow CIS-HR Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Security and Data Protection | 20% | - Confidential HR data handling - Contextual security for HR cases - HR data security model - Role-based access control |
| Topic 2: Core HR Applications and Employee Center | 30% | - HR Dashboards and Reporting - Employee Center configuration - HR Administration - HR Case Management |
| Topic 3: HR System Architecture | 30% | - HR criteria and targeting - HR Service Delivery architecture - HR services and catalog structure - HR data model (HR Case, HR Profile, tables) |
| Topic 4: HR Journeys and Lifecycle Events | 20% | - Lifecycle event configuration - Onboarding / Offboarding / Transfers - Activity Sets and triggers - Journey Designer |
CIS-HR Exam FAQ — Easier and Sooner
Yes — download the free ServiceNow Certified Implementation Specialist-Human Resources demo and judge the quality yourself before paying; the whole content goes further than the demo, but the demo shows the style. Purchases include 365 days of free updates delivered by email; renew afterward at 50% off.
ServiceNow Certified System Administrator (CSA) is strongly recommended; practical HRSD implementation experience is highly beneficial Eligibility rules change over time, so verify the current requirements on the official page (official CIS-HR exam page) before registering.
The ServiceNow Certified Implementation Specialist-Human Resources is ServiceNow's certification exam for Certified Implementation Specialist - Human Resources (CIS-HR), at the Professional level. Related credentials include ServiceNow Certified System Administrator (CSA). Prepare efficiently: short review sessions anywhere, mock exams when you have a desk.
The ServiceNow Certified Implementation Specialist-Human Resources blueprint spans 4 domains — including Core HR Applications and Employee Center (30%), Security and Data Protection (20%), HR System Architecture (30%). Tag key points per domain in the PDF version; the complete outline above lists every subtopic.
90 minutes for 60 questions. Build pacing with the Real4Prep software engine: repeated timed mock exams make the real clock feel easy.
Yes:
After any course, consolidate the knowledge with the 130 practice questions for the ServiceNow Certified Implementation Specialist-Human Resources — every answer expert-verified.
Our system emails the ServiceNow Certified Implementation Specialist-Human Resources material automatically right after purchase — about a minute; click the link, sign in, and use the engine immediately, with 24/7 help if nothing arrives within 2 hours. If you unfortunately fail the corresponding CIS-HR exam within 60 days of purchase, you're welcome to a full refund: upload your failed result — a scanned enrollment slip plus the official Score Report PDF within 2 days of the exam — and we handle it within 7 days. Excluded: exams within 3 days of purchase, candidate names that don't match the payer, and free or expired products. We also recommend an alternative: exchange for two equal-value products free.
Through the vendor's official registration channels:
The ServiceNow Certified Implementation Specialist-Human Resources is delivered Online proctored or test center (vendor-proctored exam delivery) — pick the arrangement that suits you when booking.
$450 USD (varies by region/promotions) per attempt, Approximately 70% (ServiceNow does not officially publish an exact passing score) to pass. Each retake costs the full fee, so prepare thoroughly the first time — the 130 practice questions for the CIS-HR exam at Real4Prep closely simulate the real test.
ServiceNow Certified Implementation Specialist-Human Resources Sample Questions:
HR Profiles may be created for multiple employees using conditions and criteria in which module?
- A. Create new Case
- B. Create Human Resources Profile
- C. Generate HR Profiles
- D. Bulk Cases
Correct Answer: C 🗳️
Explanation: Only visible for Real4Prep members. You can sign-up / login (it's free).
When configuring a record on the COE ACL Configuration module how can you apply the conditions to all HR services for the COE?
- A. Select each HR service using the Services list
- B. Select the Applies to all services box
- C. Add a filter condition for each HR service
- D. Write a new ACL record for each HR service
Correct Answer: B 🗳️
Which feature of Lifecycle Events will revert an already completed activity such as the workplace setup?
- A. Rescind Hire
- B. Rescind Activity Set
- C. Activity Container
- D. Undo Activities
Correct Answer: B 🗳️
Explanation: Only visible for Real4Prep members. You can sign-up / login (it's free).
After the HR Admin [sn_hr_core.admin] role has been removed from the Admin role, how may a user with only the Admin role add members to HR groups?
- A. The Admin can no longer add members to HR groups.
- B. The Admin follows the same process as with any group membership change.
- C. The Admin must impersonate an HR Admin to add members to HR groups.
- D. The Admin must elevate their role to security_admin to add members to HR groups.
Correct Answer: A 🗳️
Explanation: Only visible for Real4Prep members. You can sign-up / login (it's free).
When a Guided Setup task is marked as complete, how can it be reopened?
- A. Restart the Guided Setup entirely
- B. Click the Mark as Incomplete button
- C. Submit a request in HI
- D. Closed tasks cannot be reopened
Correct Answer: B 🗳️
Explanation: Only visible for Real4Prep members. You can sign-up / login (it's free).
