EMC E20-918 real exam prep : IT-as-a-Service Expert Exam for Cloud Architects

  • Exam Code: E20-918
  • Exam Name: IT-as-a-Service Expert Exam for Cloud Architects
  • Updated: Jun 06, 2026
  • Q&As: 98 Questions and Answers

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EMC IT-as-a-Service Expert Exam for Cloud Architects Sample Questions:

1. A cloud service provider has just delivered a presentation to your organization. During the ROI section of the presentation the vendor described how their predefined service catalog would dramatically reduce service commissioning timing and guarantee a consistent user experience. However, the presenter did not attach a direct financial value to the service catalog.
You are helping to create an initial justification report for the organization. How could you categorize the non-financial benefits of the service catalog?

A) Time-to-deploy
B) Time-to-deliver
C) Time-to-live
D) Time-to-value


2. The first phase of new ITaaS service introduces the offering to 10% of the engineering organization. The IT organization leverages the management tools used in their traditional data center processes to provide visibility into silos and control of the infrastructure. They also have adapted some ITSM concepts as a framework for their management practices.
During the initial phase of the service deployment, a problem was encountered in one of the VMs.
The IT organization is concerned about the extensive amount of time and resources spent determining the cause of the issue.
What is the most likely reason it takes more time than expected to resolve the problem?

A) The complex nature of orchestration and automation makes problem identification and root cause analysis unlikely.
B) The cultural hurdles that span organizational silos have not been addressed and resolved.
C) The legacy management tools do not have the capability to provide a holistic view of the service instance
D) The expertise of the service desk personnel is inadequate to properly handle service related issues


3. A large health insurance company has a mature ITaaS implementation. They have developed a SaaS claims filing application for use in their internal telephone claims center.
Last month, a decision to sell policies through independent insurance agents was approved by the Board of Directors. As a result, claims data must be made available in the offices of the independent insurance agents.
Which body has the responsibility of defining data access to the independent insurance agents?

A) IT Strategy Committee
B) Services Governance Committee
C) Board of Directors
D) Architecture Committee


4. Refer to Scenario 3.
A US company has deployed web services within a private cloud. They wish to provide additional web services elastically and distribute them around the globe using a public cloud provider.
The web services have a dependency on a database resource in the private cloud. The web services are deployed through a service catalog as a standardized service offering, which includes an intrusion prevention system that periodically polls a central management server for security updates. The IPS management server is located within the private cloud.
The web services collect highly regulated personal health information about consumers who are
located around the world.
Which solution would you recommend to best support the web service high availability and minimize service network latency for the consumer?

A) Implement a QoS policy that provides a higher priority to http traffic.
B) Implement a global load balancing service as a front-end for the web services.
C) Implement a Layer 7 firewall within the public cloud to filter out unnecessary traffic.
D) Use a content delivery network to distribute static web content.


5. An enterprise decided to place some sensitive data - intellectual property - in the public cloud and implemented security mechanisms to protect this data.
Recently the public cloud provider's systems had a security breach. The enterprise was not concerned because they felt their data had been completely protected. All of the services housing the data are protected by an IPS application and no alerts were generated by the system.
How did the enterprise protect its data?

A) The data was not encrypted but the enterprise maintained a backup of the data in a secure off-
site location.
The cloud provider's logs showed that the enterprise's services were not copied.
B) All data in the public cloud environment was encrypted at-rest and in-transit. Copies of the
encryption keys were secured by the public cloud provider using 1024-bit encryption.
The cloud provider's logs showed that the enterprise's services were neither accessed nor copied.
C) All data in the public cloud environment was encrypted in-transit only. The encryption keys were
under complete control of the enterprise and were not available to the public provider.
The cloud provider's logs showed that the enterprise's services were neither accessed nor copied.
D) All data in the public cloud environment was encrypted at-rest and in-transit. The encryption
keys were under complete control of the enterprise and were not available to the public provider.
The cloud provider's logs showed that the enterprise's services were copied.


Solutions:

Question # 1
Answer: D
Question # 2
Answer: C
Question # 3
Answer: B
Question # 4
Answer: B
Question # 5
Answer: D

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