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HP HP2-H28 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Customer Needs & Requirements | - Understanding customer printing and computing requirements - Identifying business needs in services environments |
| Topic 2: HP Printing & Computing Solutions | - HP printing portfolio overview - HP computing solutions positioning |
| Topic 3: Solution Positioning & Value Proposition | - Differentiation vs competitors - Articulating HP value proposition |
| Topic 4: Sales Process & Recommendation Skills | - Consultative selling techniques - Mapping solutions to customer needs |
HP Selling HP Printing and Computing Services Sample Questions:
Why is HP Printing and Computing Services Specialization profitable for partners? (Select two.)
- A. HP can dispatch partners to resolve server related issues on already sold hardware
- B. Partners will benefit from extra discounts by buying hardware from HP
- C. The specialization enables partners to deliver services on behalf of HP and generate additional profit.
- D. Partners can start accumulating rebates on sales from day one on new or already sold hardware
Correct Answer: B,C 🗳️
What is the first step in selling Care and Usage Services to a Corporate, Enterprise, or Public Sector customer?
- A. Understand the customer's business drivers and define the impact of printing and personal system downtime.
- B. Understand the customer's business drivers and establish from that the duration of services needed,
- C. Understand if the customer is outsourcing their printing and personal system support, and use that to introduce the HP support value proposition.
- D. Understand the customer's business model to define when they will need support and what type of support HP can offer
Correct Answer: D 🗳️
For Consumers, which HP non-repair related service offers a user advisory support helpdesk?
- A. HP HelpMe
- B. HP Smart Fix
- C. HP Smart Friend
- D. HP CallMe
Correct Answer: C 🗳️
Which statements are true about HP Services for Business Customers? (Select two.)
- A. Travel Coverage for PCs is a good fit for customers with a high number of mobile workers.
- B. The Data Protection service can be configured in accordance with the customer's regulatory requirements
- C. Defective Media Retention, Accidental Damage Protection, and Travel Coverage are not standalone services. They are designed to be sold together in a bundle
- D. Defective Media Retention allows workers to back up their hard drive to the HP cloud.
Correct Answer: A,B 🗳️
How can HP Care Packs help consumers?
- A. HP Care Pack Services help consumers get their equipment up and running
- B. HP Care Pack Services allow consumers to use compatible consumables.
- C. HP Care Pack Services help consumers print on non-supported media.
- D. HP Care Pack Services are not available for consumers.
Correct Answer: A 🗳️
