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HP Selling HP Printing and Computing Services Sample Questions:

1. Why is HP Printing and Computing Services Specialization profitable for partners? (Select two.)

A) HP can dispatch partners to resolve server related issues on already sold hardware
B) Partners will benefit from extra discounts by buying hardware from HP
C) The specialization enables partners to deliver services on behalf of HP and generate additional profit.
D) Partners can start accumulating rebates on sales from day one on new or already sold hardware

2. What is the first step in selling Care and Usage Services to a Corporate, Enterprise, or Public Sector customer?

A) Understand the customer's business drivers and define the impact of printing and personal system downtime.
B) Understand the customer's business drivers and establish from that the duration of services needed,
C) Understand if the customer is outsourcing their printing and personal system support, and use that to introduce the HP support value proposition.
D) Understand the customer's business model to define when they will need support and what type of support HP can offer

3. For Consumers, which HP non-repair related service offers a user advisory support helpdesk?

A) HP HelpMe
B) HP Smart Fix
C) HP Smart Friend
D) HP CallMe

4. Which statements are true about HP Services for Business Customers? (Select two.)

A) Travel Coverage for PCs is a good fit for customers with a high number of mobile workers.
B) The Data Protection service can be configured in accordance with the customer's regulatory requirements
C) Defective Media Retention, Accidental Damage Protection, and Travel Coverage are not standalone services. They are designed to be sold together in a bundle
D) Defective Media Retention allows workers to back up their hard drive to the HP cloud.

5. How can HP Care Packs help consumers?

A) HP Care Pack Services help consumers get their equipment up and running
B) HP Care Pack Services allow consumers to use compatible consumables.
C) HP Care Pack Services help consumers print on non-supported media.
D) HP Care Pack Services are not available for consumers.

Solutions: