Preparation Process
Career Opportunities
As mentioned earlier, the professionals who ace the ITIL Practitioner exam will get the related certificate. These specialists can work in different industries and companies. Some of the job roles that align with this certification include a Technical Support Agent, an Application Support Analyst, an Incident Manager, an Information Security Officer, a Network Engineer, a Project Manager, Technical Delivery Manager, a Software Auditor, a Configuration Management Manager, and a Solution Sales Specialist, among others. The average remuneration for these positions is $98,000 per annum.
Reference: https://www.axelos.com/certifications/itil-certifications/itil-practitioner-level
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Ability to Apply Management of Organizational Changes: The last domain evaluates the competence of the examinees in the following:
- Utilizing the relevant tools and techniques of the Management of Organizational Changes to support improvement in a specific given context
- Describing the role and impact of the Management of Organizational Changes in successful improvement
- Applying knowledge of the Management of Organizational Changes when planning and implementing improvements
- Describing the purpose and value of activities of the Management of Organizational Changes
ITIL ITIL-Practitioner日本語 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Applying Guiding Principles | - ITSM Improvement Principles
|
| Topic 2: Organizational Change Management | - Change Enablement
|
| Topic 3: Measurement and Metrics | - Measurement Framework
|
| Topic 4: Communication | - Effective Communication
|
| Topic 5: Continual Service Improvement | - CSI Approach
|
