Apple SUP-2026 real exam prep : Apple Device Support

  • Exam Code: SUP-2026
  • Exam Name: Apple Device Support
  • Updated: Jul 28, 2026
  • Q&As: 306 Questions and Answers

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Apple SUP-2026 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Users and Authentication7%- Authentication methods
  • 1. Passcode, Touch ID, Face ID
    • 2. Two-factor authentication
      - Apple Accounts and Managed Apple Accounts
      • 1. Account creation and configuration
        • 2. iCloud services and Continuity features
          Topic 2: System Diagnostics and Troubleshooting9%- Backup and restore
          • 1. iCloud Backup, local backups
            • 2. Restore and recovery workflows
              - Recovery and diagnostic tools
              • 1. Apple Diagnostics and Console
                • 2. macOS Recovery, Safe Mode
                  Topic 3: Networking7%- Connectivity technologies
                  • 1. VPN and network troubleshooting
                    • 2. Wi-Fi, Bluetooth, cellular
                      - Sharing services
                      • 1. AirDrop, Personal Hotspot
                        • 2. Screen sharing and file sharing
                          Topic 4: Software, Apps, and Content Management9%- Operating system fundamentals
                          • 1. System updates and installation
                            • 2. iOS, iPadOS, macOS features
                              - App and content management
                              • 1. Storage management and syncing
                                • 2. Installation, removal, and updates
                                  Topic 5: Privacy and Security8%- System security
                                  • 1. FileVault, System Integrity Protection
                                    • 2. Stolen Device Protection
                                      - Privacy controls
                                      • 1. Encryption and secure storage
                                        • 2. Permissions and data protection

                                          Apple Device Support Sample Questions:

                                          1. Drag and Drop Question
                                          Match the Apple Configurator actions on the left to the descriptions on the right by dragging the responses to the correct target areas. Responses may be used once, more than once, or not at all.


                                          2. Which four storage formats can the Files app read and write to on iPhone and iPad devices?

                                          A) APFS
                                          B) ExFAT
                                          C) Mac OS Extended (HFS+)
                                          D) MS-DOS (FAT)
                                          E) ZFS
                                          F) NTFS


                                          3. A user finds several Recovered Files folders in the Trash. What should you advise the user to do?

                                          A) Retrieve useful files, then empty the Trash.
                                          B) Change preference files.
                                          C) Delete all the folders immediately.
                                          D) Do nothing. Malware was detected.


                                          4. What can you use to unlock the FileVault-encrypted disk if a Mac is managed through User Enrollment?

                                          A) Touch ID used when started in macOS Recovery
                                          B) The user's Apple Account credentials
                                          C) Unlock Device command in Apple Configurator
                                          D) Unlock Device command issued from Apple Business or Apple School Manager


                                          5. How can you enlarge the view on your Mac using an accessibility feature?

                                          A) Use Increase Transparency.
                                          B) Use Magnifier.
                                          C) Use Assistive Touch.
                                          D) Use Zoom.


                                          Solutions:

                                          Question # 1
                                          Answer: Only visible for members
                                          Question # 2
                                          Answer: A,B,C,D
                                          Question # 3
                                          Answer: A
                                          Question # 4
                                          Answer: B
                                          Question # 5
                                          Answer: D

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