Success leaves clues, and ours are written by former customers. The Real4Prep Microsoft Dynamics 365 Customer Experience Analyst collection has carried candidate after candidate onto the winner lists, one to two hours of daily MB-280 practice at a time.
Microsoft MB-280 Exam Overview:
| Certification Vendor: | Microsoft |
|---|---|
| Exam Name: | Microsoft Dynamics 365 Customer Experience Analyst |
| Exam Number: | MB-280 |
| Passing Score: | 700/1000 |
| Available Languages: | Korean, German, English, Japanese, French, Spanish, Simplified Chinese |
| Certificate Validity Period: | 1 year (renewable via Microsoft certification renewal assessment) |
| Exam Duration: | 100-120 |
| Exam Format: | Case studies, Multiple response, Multiple choice, Scenario-based questions |
| Exam Price: | $165 USD (varies by region) |
| Related Certifications: | Microsoft Certified: Power Platform Functional Consultant Associate Microsoft Certified: Dynamics 365 Sales Functional Consultant Associate |
| Real Exam Qty: | 40-60 |
| Recommended Training: | Microsoft Learn - MB-280 Learning Path Dynamics 365 Customer Experience training modules |
| Exam Registration: | Pearson VUE Microsoft Exams Registration Microsoft Learn MB-280 Exam Page |
| Sample Questions: |  |
| Exam Way: | Online proctored or onsite testing center (Pearson VUE) |
| Pre Condition: | No formal prerequisites required, but recommended experience with Dynamics 365 and basic understanding of Microsoft Dataverse and Power Platform. |
| Official Syllabus URL: | https://learn.microsoft.com/en-us/credentials/certifications/exams/mb-280/ |
Microsoft MB-280 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Manage Dataverse and customer data | - Dataverse data model
|
| Configure automation and integrations | - Power Platform automation
|
| Configure Dynamics 365 Customer Experience applications | - Configure model-driven apps
|
| Implement security and governance | - Field and record security
|
Microsoft Dynamics 365 Customer Experience Analyst Questions, Answered by Experience
Microsoft Dynamics 365 Customer Experience Analyst is an official Microsoft certification exam, listed under the code MB-280. Passing it earns the Microsoft Certified: Dynamics 365 Customer Experience Analyst Associate certification at the Associate level. It also ties into Microsoft Certified: Dynamics 365 Sales Functional Consultant Associate, Microsoft Certified: Power Platform Functional Consultant Associate. In an era of lifelong learning, this credential is one of the most efficient ways to prove your skills keep pace.
Microsoft Dynamics 365 Customer Experience Analyst gives you 40-60 questions across 100-120. The efficient approach: one to two hours of daily timed practice in the Real4Prep engine builds both the knowledge and the pacing, so exam day feels like simply another well-run session.
Passing Microsoft Dynamics 365 Customer Experience Analyst takes 700/1000, and the official registration fee is $165 USD (varies by region). Retakes cost the full $165 USD (varies by region) again, so treat your Real4Prep practice scores as the decision-maker: book when the passing line sits below your everyday results, not your best ones.
The Microsoft Dynamics 365 Customer Experience Analyst syllabus is organized into 4 domains, led by Configure Dynamics 365 Customer Experience applications, Implement security and governance, and Manage Dataverse and customer data. The complete breakdown is above on this page; it is the fastest way to learn where your limited preparation hours belong.
No formal prerequisites required, but recommended experience with Dynamics 365 and basic understanding of Microsoft Dataverse and Power Platform.
Vendor policies are revised periodically, so verify the current requirements before registering via the official exam page.
Registration for Microsoft Dynamics 365 Customer Experience Analyst goes through the official channels below.
For planning: the exam is delivered Online proctored or onsite testing center (Pearson VUE).
Microsoft recommends the following training for Microsoft Dynamics 365 Customer Experience Analyst candidates.
Follow any training with daily practice on the 138 questions in the Real4Prep MB-280 package; sorted by authorized expert groups, they turn course theory into exam-ready skill.
Yes on both counts. Download the free demo of the Microsoft Dynamics 365 Customer Experience Analyst questions first, and browse the comments written by former customers for a second opinion. After purchase, new versions are sent to you as soon as they release, free for 365 days; after expiry, extending the update service costs 50% of the regular price.
Worry-free means a 100% money-back guarantee with stated conditions. Take the Microsoft Dynamics 365 Customer Experience Analyst exam within 60 days of purchase; if you fail, you may claim a full refund, provided the exam matches your product. Attempts within 3 days of purchase are ineligible, as are downloaded-but-unused products, free materials, and expired orders; the candidate name must match the payer name. Submit a scanned enrollment slip and the official Score Report PDF within 2 days of the exam, and claims are processed within 7 days. Alternatively, exchange for two other exam products of equal value, free, keeping the update service on your original purchase.
Delivery is instant: download your files the moment you pay, with an email copy arriving within one minute. If nothing arrives within 2 hours, check spam and contact customer service, online 24/7 with infinite patience. Installation is unlimited across your computers.
Microsoft Dynamics 365 Customer Experience Analyst Sample Questions:
You need to configure the required audit settings.
Which two actions should you perform? Each correct answer presents part of Ihe solution. Choose two.
NOTE: Each correct selection is worth one point.
- A. Enable auditing on the Email address column.
- B. Enable auditing on the Contact tab\e.
- C. Enable auditing on the Dietary requirements column.
- D. Enable auditing on the Pet table.
- E. Enable Start read auditing in system settings.
- F. Enable Audit user access in system settings.
Correct Answer: C,D 🗳️
Explanation: Only visible for Real4Prep members. You can sign-up / login (it's free).
You are implementing a new Dynamics 365 Customer Insights - Data environment for your organization.
You complete ingesting the data you need to unify and navigate to the correct page in the Customer Insights - Data application to begin the unification process.
You need to complete the first part of the unification process following best practices.
Which five actions should you perform in sequence? To answer, move the five appropriate actions from the list of actions to the answer area. Arrange the five actions in the correct order.
Correct Answer:
Explanation:
HOTSPOT
You are creating a business process flow named " Onboard new pet " to support onboarding of new clients for a pet care business.
A partially completed business process flow is shown in the following exhibit.
Use the drop-down menus to select the answer choice that completes each statement based on the information presented in the exhibit.
NOTE: Each correct selection is worth one point.
Correct Answer:
Explanation:
HOTSPOT
A company generates leads from a webform. Salespeople manage leads by country/region. All salespeople are part of the same Dynamics 365 Sales team.
The sales manager requires the following functionality:
Automate lead assignments.
Ensure each seller can never have more than 20 open leads.
You create a country/region attribute for the process. You must simplify the process. You plan to use segments when possible.
You need to create a lead assignment rule for each country/region.
Which configurations should you use? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Correct Answer:
Explanation:
You created and published lead scoring models in the Dynamics 365 Customer insights - Journeys application.
Your marketing team members inform you that they are NOT able to view the lead scoring insights. You confirm the lead scoring models are published and are Live.
You need the marketing team to be able to view the lead scoring insights.
- A. Set all leads to Active state to capture the insights.
- B. Re-publish the lead scoring models to allow the system to capture the insights.
- C. Set automatic lead scores cleanup to No lo capture the scoring.
- D. Assign the Lead Score Viewer security role to the users.
Correct Answer: D 🗳️
Explanation: Only visible for Real4Prep members. You can sign-up / login (it's free).
