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Salesforce Plat-UX-102 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Tools and Artifacts | - Salesforce platform capabilities
|
| Intangible Deliverables | - Communication and visioning
|
| Value Design | - Strategic direction
|
Salesforce Certified Platform Strategy Designer Sample Questions:
1. A start-up specializing in healthcare is beginning the research and development phases for an application intended for patients and doctors. The strategy designer wants to help both audiences evaluate and prioritize ideas, opportunities, and features toward a shared understanding of a new patient experience.
Which tool should be used to facilitate and share this vision"
A) Creative brief
B) Storyboard
C) Cross-functional survey
2. Customer service surveys and user feedback reveal Cloud Kicks' users desire new features on the sales platform How should the strategy designer collaborate with the UX designer to ensure those features are both viable and feasible?
A) Identify user quotes to make the case.
B) Align design implications to business goals.
C) Co-create a journey map with users
3. Cloud Kicks (CK) is working on enhanced functionality for an existing sates application.
What should CK do to ensure the proposed design is compatible with the current data model7
A) Create high fidelity prototypes.
B) Run a technical design critique.
C) Perform end user testing.
4. Cloud Kicks wants to create a loyalty program to deepen the engagement of its customers.
When evaluating ideas for this program, which criteria should strategy designers use?
A) Novelty, privacy, and
B) Competitive advantage, impact, and own ability
C) Desirability, viability, and feasibility
5. Cloud Kicks' strategy designer needs to communicate a new product vision but is only able to access key stakeholders virtually Which technique should the designer use to ensure the audience remains engaged?
A) Unsure half of the meeting time is dedicated to answering questions.
B) Turn the camera off so the audience can focus on the sides presented
C) Ask open ended questions to the audience to maintain their involvement.
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: B | Question # 3 Answer: B | Question # 4 Answer: C | Question # 5 Answer: C |
