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Salesforce Strategy-Designer Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Research and Insights | - Customer insights and data interpretation - Qualitative and quantitative research methods |
| Topic 2: Measurement and Iteration | - Iterative design improvement cycles - Defining success metrics and KPIs |
| Topic 3: Ideation and Prototyping | - Rapid prototyping and validation approaches - Design thinking principles |
| Topic 4: Experience Design and Journey Mapping | - Service and experience blueprinting - Customer journey mapping techniques |
| Topic 5: Stakeholder Alignment and Communication | - Facilitating cross-functional collaboration - Communicating strategy and design outcomes |
| Topic 6: Strategy Foundations | - Role of a strategy designer in Salesforce ecosystem - Understanding business context and customer strategy |
Salesforce Certified Strategy Designer Sample Questions:
One of the most fundamental aspects of Idea Synthesis is come up with a single definitive solution.
- A. FALSE
- B. TRUE
Correct Answer: A 🗳️
Up to how many Dashboard Components can have the same underlying Report in a single Dashboard?
- A. Multiple
- B. Up to 10
- C. Only 1.
- D. Less than 20 but more than 10.
Correct Answer: A 🗳️
While using Salesforce to Salesforce can the sharing of a child record be regulated from the parent record?
- A. Yes
- B. No
Correct Answer: A 🗳️
What is the following a definition for: incorporation of ethical principles in the process to develop technical solutions.
- A. Tech Ethics
- B. Human-centered Design
- C. Design Thinking
- D. Ethics by Design
Correct Answer: D 🗳️
What is the first step in the process of Design Thinking?
- A. Start the technological development of the solution and its UX.
- B. Iterate on ideas quickly to satisfy a given need.
- C. Build empathy with users and customers and uncover their needs and feelings about the products.
Correct Answer: C 🗳️
