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WGU Principles-of-Management Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Business Ethics and Corporate Responsibility | - Ethical Management
|
| Topic 2: Organizational Structure and Design | - Organizational Fundamentals
|
| Topic 3: Leadership and Management | - Communication and Teamwork
|
| Topic 4: Strategic Planning and Management | - Strategic Planning Process
|
| Topic 5: Human Resource Management | - Motivation and Behavior
|
| Topic 6: Operations and Quality Management | - Quality Management
|
WGU Principles of Management at Western Governors University(IAC1) Sample Questions:
A corporation listens to people who are affected by change and solicits suggestions from people throughout the organization. Which strategy is the corporation using to overcome resistance to change? Choose 1 answer
- A. Facilitation and support
- B. Negotiation and reward
- C. Participation and involvement
- D. Education and communication
Correct Answer: C 🗳️
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When developing a qualify management system, which step involves answering the question, "If you were the customer, how would you like us to operate?" Choose 1 answer
- A. Reengineering
- B. Benchmarking
- C. Downsizing
- D. Customerization
Correct Answer: D 🗳️
Explanation: Only visible for Real4Prep members. You can sign-up / login (it's free).
Equal employment opportunity laws were designed to ensure that people are considered for employment without regard to certain traits. Which traits are protected by these laws? Choose 1 answer
- A. Criminal record, race, and gender
- B. National origin, race, and education
- C. Race, religion, and abilities
- D. Race, religion, and ethnic background
Correct Answer: D 🗳️
Explanation: Only visible for Real4Prep members. You can sign-up / login (it's free).
What is the process that Includes automation or support of customer processes, direct communication with customers, and analysis of customer data for a broad range of purposes? Choose 1 answer
- A. Customer relationship management
- B. Customer connection society
- C. Customer association organization
- D. Customer liaison policy
Correct Answer: A 🗳️
Explanation: Only visible for Real4Prep members. You can sign-up / login (it's free).
What is the activity called when a corporate project team is created to develop a new product? Choose 1 answer
- A. Venture capitalism
- B. Competitive innovation
- C. Benchmarking
- D. Intrapreneurship
Correct Answer: D 🗳️
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