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BCS STEN Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Creative Problem Solving | 10% | - Creative thinking process - Evaluating and selecting solutions - Idea generation techniques - Barriers to creativity |
| Topic 2: Managing Expectations | 10% | - Monitoring and reviewing expectations - Setting realistic expectations - Managing changes and scope creep - Transparency and honesty |
| Topic 3: Facilitated Workshops | 15% | - Visualisation and elicitation techniques - Purpose and benefits of workshops - Facilitation techniques and roles - Planning and preparing workshops |
| Topic 4: Understanding Stakeholders | 15% | - RACI analysis - Identifying stakeholders - Analysing and prioritising stakeholders - Stakeholder engagement strategy and planning |
| Topic 5: Managing Conflict | 5% | - Causes and types of conflict - Conflict resolution strategies - Turning conflict into positive outcomes - Thomas-Kilmann conflict modes |
| Topic 6: Negotiating with Stakeholders | 10% | - Principled negotiation approach - Reaching agreement and commitment - Preparation and negotiation tactics - Integrative vs distributive negotiation |
| Topic 7: Communicating with Stakeholders | 10% | - Active listening and questioning techniques - Communication process and models - Adapting communication style - Barriers to effective communication |
| Topic 8: Working with Stakeholder Groups | 15% | - Managing group dynamics - Influencing and motivating groups - Group formation and development (Tuckman model) - Roles and responsibilities in groups |
| Topic 9: Building and Maintaining Rapport | 10% | - Mirroring, matching and pacing techniques - Verbal, vocal and visual communication elements - Nature and importance of rapport - Cultural and equality considerations |
