[2021] Verified 6211 Dumps Q&As - 1 Year Free & Quickly Updates
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NEW QUESTION 29
During contact handling, agents can create a callback to a customer.
Where are the Agent Desktop callback minimum and maximum timers configured?
- A. Agent Desktop Configuration, Resources
- B. Agent Desktop Configuration, User Settings
- C. Agent Desktop Configuration, Default Closed Reasons
- D. Agent Desktop Configuration, General Settings
Answer: D
NEW QUESTION 30
Which template would you assign to an Inbound skillset so it can be monitored by the POM Blending Service?
- A. Skillset Template
- B. Blending Template
- C. POM Template
- D. Agent Template
Answer: B
NEW QUESTION 31
Which Avaya Aura Contact Center component manages all media processing for the contact center including playing messages and collecting DTMF digits?
- A. Contact Center Manager Server (CCMS)
- B. Avaya Aura Media Server (AAMS)
- C. SIP
- D. Communication Control Toolkit (CCT)
Answer: B
NEW QUESTION 32
When analyzing life cycle of an outbound contact in Avaya Aura Contact Center.
Step 1 shows outbound campaigns are created in the OCMT and loaded Into the CCMM da Step 2 states that each call in the outbound campaign triggers a contact arrived message.
What is Step 3 in the life cycle of an outbound contact In Avaya Aura Contact Center?
- A. The contact Is presented to the agent using the Avaya Agent Desktop.
- B. Customer details are retrieved for the agent using Web services.
- C. The Contact Center application (scripting) determines how to route the contact, or present to which agent.
- D. The newly-arrived contact is created and directed to an application using the Open
Answer: C
NEW QUESTION 33 
A customer is using Contact Center Multimedia (CCMM) to provide Web Services for integrating Web Chat with their Contact Center. They have created a DMZ to protect the Avaya Aura?
Contact Center (AACC) server and the Corporate Web Server by deploying a Corporate Firewall and a Web Application Firewall.
What is the recommended placement of the AACC Voice and Multimedia server in relationto the Corporate Web Server where the customer facing Web Chat Application resides?
- A. Place the AACC Server inside of the Web Application Firewall. Place the Corporate Web Server Inside the DMZ between the Corporate Firewall and the Web Application Firewall.
- B. Place the AACC Server Inside the DMZ between the Corporate Firewall and the Web Application Firewall. Place the Corporate Web Server inside the Web Application Firewall.
- C. Place both the AACC Server and the Corporate Web Server outside of the Corporate Firewall.
- D. Place both the AACC Server and the Corporate Web Server Inside the DMZ between the Corporate Firewall, and the Web Application Firewall.
Answer: A
NEW QUESTION 34
You need to launch the CCT Web Administration Client to perform administrative tasks.
How do you access the CT Web Administration Client?
- A. On the CCMA Launchpad select: Configuration > Select the CCT server> dick CT Administration > Click the links.
- B. On the Avaya Aura Contact Center (AACC) server click: Start > Avaya > Contact Center> Communication Control Toolkit > Ref Client.
- C. Open a web browser and browse to http://<servemame>/CCTConsole, where <servemame> is the name of the CCMS server.
- D. On the System Control and Monitor utility> select the CCT tab > click Launch CCT Console button.
Answer: A
NEW QUESTION 35
When configuring Contact Center Multimedia (CCMM) Email routing, you can create user-defined rules to determine how the email contact will be routed.
Which three routing options can be applied? (Choose three.)
- A. specific characters, words or phrases In the Email message (keywords)
- B. what priority the Email was sent with (priority groups)
- C. the Skillset the [mail was sent to (skillset groups)
- D. when the Email was received (office hours)
- E. who the Email was sent from (sender groups)
Answer: A,D,E
NEW QUESTION 36
You have launched the Contact Center Multimedia (CCMM) Administration utility.
Which three settings can be configured on the CCMM Administration General Administration page? (Choose three.)
- A. Agent
- B. Email
- C. Skillset
- D. Server
- E. Web Comms
Answer: A,C,D
NEW QUESTION 37
Which Avaya Aura Contact Center component is a core component that connects to a PBX to coilect incoming voice contacts, provide intelligent queuing, and collect historical data?
- A. Contact Center Manager Administration (CCMA)
- B. Avaya Agent Desktop (AAD)
- C. Contact Center Manager Server (CCMS)
- D. Contact Center Multimedia (CCMM)
Answer: C
NEW QUESTION 38
Which type of dialing Is it when the outbound call is made automatically after presentation to the agent?
- A. Predetermined dialing
- B. Preview dialing
- C. Progressive dialing
- D. Predictive dialing
Answer: C
NEW QUESTION 39
Which Avaya Aura Contact Center component expands the contact center to manage internet-based contacts such as email and Web communications?
- A. Contact Center Manager Server (CCMS)
- B. Avaya Agent Desktop (AAD)
- C. contact Center Manager Administration (CCMA)
- D. Contact Center Multimedia (CCMM)
Answer: D
NEW QUESTION 40
Which section under the Agent Desktop Configuration would allow Agent Desktop to move to the front upon arrival of a new contact?
- A. Hot Desking
- B. Maximum Open Duration
- C. New Contact Presentation
- D. Logoff Terminal State
Answer: C
NEW QUESTION 41
When performing an immediate backup in the Contact Center Database Maintenance utility, Which application Is the only one that is not selected by default?
- A. CCMS
- B. CCMA
- C. ADMIN
- D. Offline
Answer: D
NEW QUESTION 42
Which tool is used to create dean up rules and scheduled tasks in Contact Center Multimedia (CCMM)?
- A. Contact Center Database Maintenance Utility
- B. System Control and Monitor Utility
- C. Control Utility
- D. CCMM Data Management
Answer: D
NEW QUESTION 43
When analyzing life cydcle of a Web chat contact in Avaya Aura Contact Center:
Step 1 states the Contact Center Multimedia receives contacts from the External Web server through the Contact Center Multimedia Web services, Step 2 states that the Web services provide a Java API that enables contacts to be written Into the Contact Center Multimedia database, retrieved from the database, and have their status queried.
What Is Step 3 in the life cycle of a Web chat contact In Avaya Aura Contact Center?
- A. Customized Web pages, displays to the customer.
- B. Customized Web pages, with customized look and feel, and business logic must be created by the customer.
- C. The External Web server determines the skillset and priority assigned to the contact.
- D. A set of sample pages is distributed with Contact Center Multimedia to provide Java Server Pages (JSP)script examples of how a Web server can access the Web services.
Answer: B
NEW QUESTION 44
Where Is the administration of outbound campaigns and management of dialing lists performed?
- A. Avaya Aura Media Server
- B. Avaya Proactive Outreach Manager
- C. Contact Center Multimedia Server
- D. Avaya Aura Contact Center
Answer: C
NEW QUESTION 45
Which component manages the states of contacts, agents, terminals, and addresses used for assiging contacts?
- A. SIP Connector
- B. Contact Management Framework (CMF)
- C. CCT Client Applications
- D. CCTAPI
Answer: B
NEW QUESTION 46
Which tool displays the status counts for each multimedia contact type?
- A. Contact Center Database Maintenance
- B. Multimedia Dashboard
- C. Contact Center Database Dashboard
- D. Multimedia Data Management
Answer: B
NEW QUESTION 47
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Avaya 6211 Exam Syllabus Topics:
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