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NEW QUESTION 305
A technician is trying to repair a computer that was infected with an encrypting virus. After disconnecting the system from the network, the technician images the computer. Upon startup, the system consistently presents a blue screen at the Windows logo. Which of the following should the technician perform NEXT to resolve the issue?
- A. Check the boot mode of the computer
- B. Perform a BIOS'UEFI update
- C. Execute a clean install of the OS
- D. Apply a different workstation image
Answer: B
NEW QUESTION 306
A user's Windows laptop has become consistently slower over time. The technician checks the CPU
utilization and sees that it varies between 95% and 100%. After the technician closes some running
applications, the CPU utilization drops to approximately 20%, and the laptop runs much faster. The next
day the same user calls again with the same problem. Which of the following is a tool the technician can
use to resolve the issue?
- A. MSConfig
- B. MSTSC
- C. Task Manager
- D. PerfMon
Answer: C
NEW QUESTION 307
A technician is securing a server room by implementing a two-factor authentication solution Which of the following should the technician implement to provide the BEST security for the server room?
- A. Server lock and badge reader
- B. Door lock and mantrap
- C. Biometric lock and hardware token
- D. Security guard and entry control roster
Answer: C
NEW QUESTION 308
A technician is remediating a virus on an infected workstation. All user files are set to system and hidden.
Which of the following shouW a technician perform NEXT to remediate the system?
- A. Reset all file attributes on the user's profile via command line
- B. Restore user data and reset the user file attributes via a command line.
- C. Back up user data and rebuild the user profile.
- D. Perform a clean install of the OS and restore the user data
- E. Run System Restore to a date before the infection
Answer: A
NEW QUESTION 309
Joe, a user, returns his computer to the technician who performed a virus removal on it the week before. Joe states that several symptoms have returned.
Which of the following should the technician have covered previously as part of the original repair?
- A. Pre-installation environment cleaning
- B. End-user education
- C. Infected system quarantine
- D. Disabling of System Restore
Answer: B
Explanation:
Explanation
NEW QUESTION 310
A technician is disposing of computer hardware that contains PHI. The drive must be reusable.
Which of the following methods should be used?
- A. Standard format
- B. Degauss
- C. Drive wipe
- D. Low-level format
Answer: C
NEW QUESTION 311
technician is updating a network switch at a colocation facility. The technician needs to ensure the data is not sent in plaintext over untrusted networks. Which of the following should the technician use? (Select TWO).
- A. TRIP
- B. FTP
E ROP - C. SCP
- D. VNC
- E. SSH
Answer: A,E
NEW QUESTION 312
A technician must manually modify the HOSTS system file in order to resolve a website address to a specified local destination. Which of the following utilities should the technician use to BEST accomplish the task?
- A. Notepad
- B. services.msc
- C. Msinfo32
- D. MMC
- E. Regedit
Answer: A
NEW QUESTION 313
After purchasing an Ultrabook. Ann. a home user, has a technician come to her home and install an operating system. Which of the following OS retaliation methods will the technician MOST likely use?
- A. Optical disc
- B. Cloned drive
- C. PXE
- D. Flash drive
Answer: D
NEW QUESTION 314
A user is locked out of the local user account on a UEFI-based workgroup computer. A technician is trying to use a third the USB drive to run the program. Which of the following would be the BEST way to fix the issue?
- A. Start up in safe mode, verify the USB device in Device Manager, restart the computer, and boot from USB.
- B. Boot into recovery console, navigate to the USB drive, and boot from USB.
- C. Disable Secure Boot, restart the computer, and boot from USB
- D. Use Bootsect.exe to modify the boot priority. restart the computer, and boot from USB.
Answer: C
NEW QUESTION 315
Joe, a technician, has his daily plans forwarded to him by his supervisor. Upon arrival to the second support call of the day, Joe realizes the issue will require much more time than initially scheduled, and several support calls will not be completed. Which of the following would be the appropriate action for Joe?
- A. Continue to work on the current call, and get to the other as soon as possible.
- B. Contact his supervisor so the supervisor can make scheduling changes.
- C. Reach out to a colleague to assist in completing the jobs.
- D. Move the appointments to the next business day.
Answer: B
NEW QUESTION 316
A desktop technician is attempting to upgrade several machines to Windows 10. After releasing there is only one disc for the installation, the technician decides to upgrade over the network.
Which of the following boot methods initiates such an upgrade?
- A. Flash drive
- B. PXE
- C. Optical drive
- D. SSD
Answer: B
NEW QUESTION 317
An end user is browsing the Internet when multiple browser pages open by themselves. The user notices the PC is running slowly, even while not browsing the Internet.
Which of the following actions should the user take?
- A. Reboot the PC
- B. Install anti-malware software
- C. Update antivirus definitions
- D. Enable the pop-up blocker
Answer: B
NEW QUESTION 318
A small business has an open wireless network so vendors can connect to the network without logging in. The business owners are concerned that a nearby company is connecting and using the wireless connection without permission.
If the small business requires that the network remain open, which of the following configuration settings should be changed to address these concerns?
- A. Content filtering
- B. Default SSID
- C. MAC filtering
- D. Firewall
- E. Power levels
Answer: E
NEW QUESTION 319
A user's PC has been running slowly. The user says there have been no changes to the PC Which of the following tools should the technician use to troubleshoot the cause of the speed reduction?
- A. Windows Memory Diagnostic
- B. Performance tab in Task Manager
- C. Disk defragmenter
- D. DxDiag
Answer: B
NEW QUESTION 320
An office location regularly experiences brownouts. Which of the following would be the MOST appropriate solution to protect the office computers?
- A. Surge suppressor
- B. Uninterruptible power supply
- C. Generator
- D. Voltage regulator
Answer: B
NEW QUESTION 321
A technician receives a phone call regarding ransomware that has been detected on a PC in a remote office. Which of the following steps should the technician take FIRST?
- A. Run a backup and restore
- B. Educate the end user
- C. Perform an antivirus scan
- D. Disconnect the PC from the network
Answer: D
NEW QUESTION 322
A technician is removing a virus from a user's Windows workstation. The virus was installed by the user while downloading pirated software from the Internet. Which of the following should the technician do to address this issue?
- A. End the current explorer.exe task using the command line. Update and run an antivirus scanning utility to remove the threat.
- B. Update and run an antivirus scanning utility to remove the threat. Launch explorer.exe using Task Manager.
- C. Launch explorer.exe using Task Manager. Update and run an antivirus scanning utility to remove the threat.
- D. End the current explorer.exe task. Update and run an antivirus scanning utility to remove the threat. Relaunch explorer.exe using Task Manager.
Answer: D
NEW QUESTION 323
A technician has been dispatched to resolve a malware problem on a user's workstation. The antivirus program discovered several hundred potential malware items on the workstation and removed them successfully. The technician decides to schedule daily scans on the system, enables System Restore, and creates a restore point.
Which of the following should the technician do NEXT?
- A. Install all of the latest Windows Updates to patch the system
- B. Run the scan again to ensure all malware has been removed
- C. Quarantine the infected workstation from the network
- D. Educate the user on safe browsing practices
Answer: A
NEW QUESTION 324
A technician is in the process of upgrading Windows 8 to Windows 10. The technician needs to make sure all of the applications, user profiles, documents, and PST files are preserved. Which of the following methods would the technician MOST likely perform on the computer?
- A. Refresh upgrade
- B. In-place upgrade
- C. Unattended installation
- D. Clean installation
Answer: A
NEW QUESTION 325
A small business has an open wireless network so vendors can connect to the network without logging in.
The business owners are concerned that a nearby company is connecting and using the wireless
connection without permission. If the small business requires that the network remain open, which of the
following configuration settings should be changed to address these concerns?
- A. Content filtering
- B. Default SSID
- C. MAC filtering
- D. Firewall
- E. Power levels
Answer: E
NEW QUESTION 326
A desktop technician is attempting to upgrade several machines to Windows 10. Afterreleasing there is only one disc for the installation, the technician decides to upgrade over the network. Which of the following boot methods initiates such an upgrade?
- A. Flash drive
- B. PXE
- C. Optical drive
- D. SSD
Answer: B
NEW QUESTION 327
Which of the following technologies is used by malicious employees to obtain user passwords?
- A. Tailgating
- B. Main-in-the-middle
- C. Phishing
- D. Shoulder surfing
Answer: D
NEW QUESTION 328
A technician needs to make changes to a production system. Before doing so, which of the following should be completed in case the changes have unintended consequences beyond their original scope?
- A. Create a risk analysis involving the changes.
- B. Formulate a back-out plan for the changes.
- C. Draft a complete scope of the changes.
- D. Ensure all relevant end users are notified of the changes.
Answer: A
NEW QUESTION 329
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