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NEW QUESTION # 15
Assuming the Apache Web Server Identification Rule (CI Identifier) is configured as shown with the following Criterion attributes:
Class
Configuration file
Version
Yesterday, an Apache Web Server CI was discovered as part of Service Mapping. Today, the application owner upgraded the Apache Web Server to a different version and reran discovery of the service. What will happen in the CMDB?
- A. A duplication error will occur.
- B. The existing Apache Web Server CI will be reconciled with the upgraded Apache Web Server CI and its version will be updated.
- C. The Apache Web Server CI will be reclassified as a Web Server CI.
- D. A new Apache Web Server CI is created.
Answer: B
NEW QUESTION # 16
When configuring SNMP credentials, which of the following is true?
Choose 2 answers
- A. SNMP Read Only account is required
- B. SNMP v1/2/3 is supported
- C. Only SNMP v1/2 is supported
- D. SNMP Read/Write account is required
Answer: A,B
NEW QUESTION # 17
Which of the following are potential benefits when implementing Service Mapping? (Choose four.)
- A. Improved Software Asset Management capabilities
- B. Reduction in change related incidents due to improved service visibility during change planning
- C. Reduction in effort to create service maps
- D. Faster service issue resolution and reduced downtime due to better root cause analysis
- E. Reduced ongoing service map maintenance effort as a result of automated map updates
- F. More accurate alerts from monitoring tools
Answer: A,B,C,F
NEW QUESTION # 18
Which best describes what Identification Rules are?
- A. Consists of one or more identifier entries that specify the criterion attributes that uniquely identify a CI
- B. Used to track duplicate CIs until resolved
- C. Allows the ability to assign a priority to data sources if multiple data sources are authorized to update the same table or table attributes
- D. Used by the coalesce field when importing data into ServiceNow using a transform map
Answer: A
NEW QUESTION # 19
A customer has recently placed check scanners in some of their branches across Europe. The scanners send the scanned images of the checks to the bank's data center through a web service that goes through an F5 load balancer. The images then go through the bank's Apache web servers and are processed by an application server named ImageSmart. Eventually, the images are stored in a cluster of Oracle databases.
The bank's tellers log into ImageSmart through a Citrix Portal and have the capability to review the checks and approve them.
Which one of the following represents most accurately how many business services and entry points are involved in this process?
- A. One service and two entry points
- B. Two services and one entry point
- C. Two services and two entry points
- D. One service and one entry point
Answer: C
NEW QUESTION # 20
Which one of the following statements best explains the following URL: Error! Hyperlink reference not valid.
SaCmdManager.do?ip=198.51.100.66?
- A. This is not a valid URL for Service Mapping.
- B. The user is starting the Command Line Console and is able to send commands to the host 198.51.100.66.
- C. The user is starting the Command Line Console and explicitly directs Service Mapping to use the MID Server 198.51.100.66 to execute commands.
- D. The user is starting the Command Line Console and is able to send commands against the ServiceNow instance at 198.51.100.66.
Answer: D
NEW QUESTION # 21
Which of the following are created automatically when using the map option Create pattern from generic application?
- A. CI Type/Class, Process Classifier, Identification Rule
- B. Identification Rule, CI Class/Class, Identification Section
- C. Process Classifier, Connection Section, Discovery Pattern
- D. Discovery Pattern, CI Type/Class, Process Classifier
Answer: D
Explanation:
Section: (none)
Explanation:
NEW QUESTION # 22
During ServiceNow Discovery, which one of the following protocols is used to extract data from printers?
- A. WMI
- B. PowerShell
- C. SNMP
- D. SSH
Answer: C
NEW QUESTION # 23
In Event Management, which of the following rules allows for automatic task creation?
- A. Event
- B. Alert Management
- C. Alert Correlation
- D. Task
Answer: B
NEW QUESTION # 24
In the following image of the Discovery Log, the green S represents which one of the following?
- A. A step in an Identification Section of a pattern
- B. A library in the Connection Section of a pattern
- C. A library in an Identification Section of a pattern
- D. A step in the Connection Section of a pattern
Answer: D
NEW QUESTION # 25
Which one of the following is the most common risk that can negatively impact a Service Mapping engagement?
- A. MID server resource requirements are beyond capacity of the customer.
- B. Customer security team is not made aware early enough in the engagement of the credential requirements.
- C. Customer is not using Active Directory for credential authentication.
- D. The customer external firewall does not meet the requirements needed for the Service Mapping MID Server to communicate with their ServiceNow Instance.
Answer: D
NEW QUESTION # 26
Which of the following represents the skills needed that a Service Mapping administrator or implementer should have? (Choose four.)
- A. Understanding of XML, Regex, Delimited text, and JSON
- B. Intermediate or above Windows and Unix administration skills
- C. Understanding of relational database theory
- D. Scripting capabilities with respect to Unix and Windows commands
- E. Sufficient skills to build an enterprise web site
- F. Understanding of protocols such as HTTP, TCP, SNMP, SOAP, and REST
Answer: A,B,D,F
NEW QUESTION # 27
Given the CMDB class structure shown, which types of Configuration Items (CIs) will be included in a report run against the Server [cmdb_ci_server] table?
- A. CIs defined directly in the Server [cmdb_ci_server] table
- B. CIs defined directly in Server [cmdb_ci_server] table and all parent classes
- C. CIs defined directly in Server [cmdb_ci_server] table and all child classes
Answer: A
NEW QUESTION # 28
Which one of the following is the baseline Identification Rule (CI Identifier) used to determine inserts or updates to all servers discovered by ServiceNow Discovery or Service Mapping?
- A. Device Rule
- B. Hardware Rule
- C. Server Rule
- D. Application Rule
Answer: C
NEW QUESTION # 29
ServiceNow only needs Domain user with local admin rights to discover Windows hosts as part of a successful implementation of ServiceNow Discovery, however which of the following targets will not be discovered?
- A. Windows Domain Controller Servers
- B. Windows DNS Servers
- C. Windows Active Directory Servers
- D. Windows DHCP Servers
Answer: C
NEW QUESTION # 30
In order for Service Mapping to successfully discover UNIX targets, which SSH credential can be granted with limited privileges to a user?
- A. WMI privileges
- B. RDP privileges
- C. Domain access and local administrator privileges
- D. Root privileges
- E. Selective sudo (or sudo equivalent) access
Answer: E
NEW QUESTION # 31
When a Windows Server is reclassified from the Server [cmdb_ci_server] table to the Windows Server [cmdb_ci_win_server] table, which one of the following describes the process that occurred?
- A. Class Switch
- B. Class Upgrade
- C. Class Change
- D. Class Downgrade
Answer: B
NEW QUESTION # 32
Which one of the following represents what the MID stands for in MID Server?
- A. Monitoring, Instrumentation, and Discovery
- B. Management, Instrumentation, and Discovery
- C. Monitoring, Integration, and Discovery
- D. Management, Integration, and Discovery
- E. MID is not an acronym.
Answer: B
NEW QUESTION # 33
In ServiceNow Discovery, which one of the following phases is the server RAM value discovered?
- A. Classification and Identification
- B. Identification and Exploration
- C. Port scan
- D. Classification
Answer: A
NEW QUESTION # 34
In Service Mapping, which one of the following best describes the process of discovery after an Entry Point is configured?
- A. For each pattern that supports the Entry Point Type, run all the identification Sections that finish successfully and then run each Connection Section for the pattern.
- B. For each pattern that supports the Entry Point Type, run identification Sections until one finishes successfully and then run each Connection Section for the pattern.
- C. For each pattern that supports the Entry Point Type, run all the Identification Sections and run all Connection Sections.
- D. For each pattern that supports the Entry Point Type, run identification Sections until one finishes successfully and then run Connection Sections until one finishes successfully.
Answer: B
NEW QUESTION # 35
In Service Mapping, which one of the following icons represents a credential error on the Service map?
- A. mark
- B. Generic application
- C. Red stop sign
Section: (none)
Explanation - D. Yellow triangle
Answer: D
NEW QUESTION # 36
Assuming Reconciliation Rules (Reconciliation Definitions) were configured exactly the same for both Data Sources, ServiceNow and ServiceWatch, for the Application [cmdb_ci_appl] table and the following Data Source Precedence Rules are configured.
Which one of the following is true?
- A. If an Application CI is discovered with a Data Source, ServiceNow, then if the same Application CI is discovered by the Data Source, ServiceWatch, an update will be allowed.
- B. If an Application CI is discovered with a Data Source, ServiceWatch, then if the same Application CI is discovered by the Data Source, ServiceNow, an update will be allowed.
- C. If an Application CI is discovered with a Data Source, ServiceWatch, then if the same Application CI is discovered by the Data Source, Altiris, an update will be allowed.
- D. If an Application CI is discovered with a Data Source, ServiceNow, then if the same Application CI is discovered by the Data Source, Altiris, an update will be allowed.
Answer: D
NEW QUESTION # 37
From the Service Mapping service map, which one of the following best describes the difference between the options Resume discovery and Run discovery?
- A. Resume discovery and Run discovery are functionally identical
- B. Resume discovery discovers part of the service map while Run discovery discovers the entire service map
- C. Resume discovery continues a canceled discovery while Run discovery discovers part of the service map
- D. Resume discovery discovers the entire service map while Run discovery discovers part of the service map
Answer: B
NEW QUESTION # 38
Which one of the following is the recommended starting point to resolve errors in bulk from the Service Mapping Home page under the Fix tile?
- A. Resolve errors under the Credentials tile and continue to resolve errors under the tiles to the left
- B. Resolve errors under the CMDB tile and continue to resolve errors under the tile above
- C. Resolve errors under the Configuration tile and continue to resolve errors under the tile below
- D. Resolve errors under the Configuration tile and continue to resolve errors under the tiles to the right
Answer: D
NEW QUESTION # 39
Reconciliation Rules for the Application [cmdb_ci_appl] table are configured exactly the same for both ServiceNow and SCCM data sources and the following priorities are configured:
ServiceNow Priority: 100
SCCM Priority: 200
Which of the following is true?
Choose 3 answers:
- A. Applications discovered by SCCM can create application CIs in the CMDB
- B. Applications discovered by Altiris can create application CIs in the CMDB
- C. Applications discovered by ServiceNow can be updated by SCCM
- D. Applications discovered by SCCM can be updated by Altiris
- E. Applications discovered by Altiris can be updated by SCCM
Answer: A,B,D
NEW QUESTION # 40
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