[Dec-2021 Newly Released] Pass GCP-GC-REP Exam - Real Questions & Answers [Q20-Q43]

[Dec-2021 Newly Released] Pass GCP-GC-REP Exam - Real Questions & Answers

Pass GCP-GC-REP Review Guide, Reliable GCP-GC-REP Test Engine

Genesys GCP-GC-REP Exam Syllabus Topics:

Topic	Details
Topic 1	Managing Your Team Through Presence and Status Quality Administrator Dashboard
Topic 2	Supervisor app for iOS Analytics Overview User Status Detail Report
Topic 3	Quality Evaluator Dashboard Dialer Campaign Detailed Attempt History report
Topic 4	Dialer Campaign Success Results by Day report Introduction to Reporting and Analytics
Topic 5	Edit, Copy and Delete a Report Campaigns Dashboard Dashboard Overview Available Dashboards
Topic 6	Queues Performance Summary Skills Performance View
Topic 7	Agent Performance Views and Interaction Views Report Examples and History
Topic 8	Troubleshooting Reports Genesys Cloud Reports Interaction Details Report
Topic 9	Contact Center Dashboard Outbound Reports,Queue Reports, Agent Reports
Topic 10	Dialer Campaign Success Results by Interval report Working with Reports and Troubleshooting

 

NEW QUESTION 20
What is the metric called for the average amount of time an interaction waits in queue before an agent answers it?

• A. ATT
• B. ACW
• C. AHT
• D. ASA

Answer: D

 

NEW QUESTION 21
How can we monitor the real-time statistics for all queues?

• A. Performance > My Queues Activity
• B. Performance > Queues Activity
• C. Performance > Queues Performance
• D. Performance > Queues

Answer: B

 

NEW QUESTION 22
Which report calculates a Monthly Service Level?

• A. Queue Wrap-up Summary Report
• B. Queue Metrics Summary Report
• C. Queue Metrics Report
• D. Queue Metrics Interval Report

Answer: B

 

NEW QUESTION 23
Which of the following reports are aggregated daily? (Choose two.)

• A. Agent Metrics Report
• B. Agent Quality Details Report
• C. Agent Login-Logout Details Report
• D. Agent Metrics Export Report

Answer: A,C

 

NEW QUESTION 24
Which of the following statements are true? (Choose three.)

• A. Each report contains a pre-defined set of metrics.
• B. An agent-based report counts any interactions an agent worked with.
• C. An Abandon is an interaction that disconnects before an agent handles it.
• D. A queue report only counts interactions handled by an agent.
• E. Reports can be created and then configured.

Answer: A,C,E

 

NEW QUESTION 25
Which view displays current metrics and information about the queues if you have a membership?

• A. My Queues Activity
• B. Queues Performance
• C. Queues
• D. Queues Activity

Answer: D

 

NEW QUESTION 26
What will happen if too many reports run at the same time?

• A. Partial Reports will run
• B. Reports run successfully
• C. Reports will fail to run

Answer: C

 

NEW QUESTION 27
How many days does the report exist after you run it?

• A. 0
• B. 1
• C. 2
• D. 3

Answer: C

 

NEW QUESTION 28
You would like to see the performance metrics for the customer service queue parameters such as service level, the average speed of answer, and average talk time. Which reports provide detailed statistics about multimedia queue activity?

• A. Queue Wrap-up reports
• B. Agent Metrics reports
• C. Queue Metrics reports
• D. Interaction Details reports

Answer: C

 

NEW QUESTION 29
What is the time interval for tracking metrics in Genesys Cloud?

• A. 40 mins
• B. 30 mins
• C. 10 mins
• D. 20 mins

Answer: B

 

NEW QUESTION 30
Which of the following report is used to measure the time an agent spent not responding to alerting interactions and idle?

• A. Agent Metrics Report
• B. Agent Quality Details Report
• C. Agent Activity Summary Report
• D. Agent Login-Logout Details Report

Answer: C

 

NEW QUESTION 31
Which definition matches the performance view for Dashboard?

• A. It is used to view real-time metrics, such as status, time in status, calls answered, average talk time, and average ACW.
• B. It is used to monitor real-time contact center metrics.
• C. It is used to view metrics for completed phone calls and chats, such as the user, remote telephone number, date/time, and duration.
• D. It is used to view historical data only.
• E. It is used to view real-time and historical metrics, such as service level %, abandon %, customers waiting, and active agents.

Answer: A

 

NEW QUESTION 32
How is Service Level calculated by default?

• A. (Number of answered interactions - number of answered interactions that miss the service level target) / ((Number of answered interactions + number of abandoned interactions) + (Calculation Option Switch Setting(s)))*100
• B. (Number of answered interactions + number of answered interactions that miss the service level target) / ((Number of answered interactions + number of offered interactions) + (Calculation Option Switch Setting (s)))*100
• C. (Number of answered interactions - number of answered interactions that miss the service level target) / ((Number of answered interactions + number of offered interactions) + (Calculation Option Switch Setting (s)))*100
• D. (Number of answered interactions + number of answered interactions that miss the service level target) / ((Number of answered interactions + number of abandoned interactions) + (Calculation Option Switch Setting(s)))*100

Answer: A

 

NEW QUESTION 33
Which definition matches the performance view for Agents?

• A. Used to view historical data only.
• B. Used to view real-time metrics, such as status, time in status, calls answered, average talk time, and average ACW.
• C. Used to view real-time and historical metrics, such as service level %, abandon %, customers waiting, and active agents.
• D. Used to view metrics for completed phone calls and chats, such as the user, remote telephone number, date/time, and duration.
• E. Used to monitor real-time contact center metrics.

Answer: C

 

NEW QUESTION 34
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